Daniel Matias

Experience

• 

  Iron Cove Solutions

  Dec 2012 - Jun 2014

  IT Support Technician

  At Iron Cove Solutions I am a Tier 1 and Tier 2 Support Technician. I provide support for Office 365, Microsoft Exchange Online Protection, Forefront Online Protection for Exchange, Microsoft Office Professional Plus, and Google Postini.Several of my Key Responsibilities include: Deploying Office 365, Manage and Supporting Office 365, Tier 1 & 2 Support for Office Professional Plus, Tier 1 Support for Google Postini.

• 

  SADA Systems

  May 2016 - Jan 2018

  As a Incident Manager, part of my responsibility is to ensure that both external and internal incidents are identified, worked and resolved within SLA. Additionally, I provide support for Client escalations. Key Roles and Responsibilities: Subject Matter Expert for Office 365 within the Help Desk Department, provide training to Tier 1 technicians via knowledge transfers and knowledge articles. Act as point of contact for all major escalations, provide guidance during the troubleshooting phase, monitor the workload per Tier 1 technician. Provide Tier 2 / Tier 3 support for Microsoft Office 365 support requests. Show less

  • Office 365 Tier 2 Technician

    Jun 2014 - Jan 2018

  • Incident Manager

    May 2016 - Apr 2017
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  Iron Cove Solutions

  Jan 2018 - now

  Okta Consultant

  Key roles and responsibilities for this position are to provide consulting and best practices for Okta as a Master and AD as a Master deployment. Several key responsibilities range from document preparation, application readiness, Okta configuration, go-live assistance, and monitoring. Along side these responsibilities, I also provide Tier-1/Tier-2 support for ProofPoint and Office 365.