Experience

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  Department for work and pensions (dwp)

  Jul 2008 - Mar 2014

  Administrative officer

  • Frequent direct contact with clients/government departments i.e. Social services, Jobcentre plus, Benefits Agency, lawyers, and employers• Liaising with employers for earnings enquiries; processing highly confidential information, fully understanding the requirement for discretion and diplomacy.• Negotiating robust and sustainable maintenance agreements with clients in securing payments• Manage and prioritise a heavy workload; working to tight deadlines to ensure government targets are met Show less

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  Avis budget group

  Mar 2014 - Mar 2019

  • Managing existing Apprentices’ progression, supporting the Apprentices in achieving both their learning and work- based objectives including their End Point Assessments. Acting as the main point of contact/support for Line Managers. • Owning and leading on ER issues; sickness absence, discipline, grievance management, providing resolution guidance to managers. Producing outcome letters, file notes, performance management plans. • Liaising with the Talent Acquisition team and building key relationships with external stakeholders to drive recruitment of Apprentices (school/college engagement), developing the role profile, hiring strategy and professional development of apprentices. • Driving team cohesion, improving communication by creating an internal forum. • Maintaining supplier relationship – escalating issues to national account manager in a timely manner. Managing and updating tracker with any incidents/missed appointments/areas of concern.• Providing pastoral support to all learners - store visits to check in with Level 2 Apprentices and Managers studying L3/L5 in management• Meeting with managers to promote the apprenticeship opportunities for the workforce; identifying talent within the existing workforce for development apprenticeships, supporting change to create a high performing culture. Coordinating the L&D needs for Northern Region (course coordination, budget, and delegate management). Show less • Provide the full range of administrative support for Region.• Collates data and prepares weekly and daily ad hoc reports to drive Sales Performance, Customer Service and Health & Safety behaviours• Supporting and driving behaviours within regional stores in accordance to audit compliance • Maintains and updates Company and employee data to ensure compliance with company policy.• Builds and maintains links with stakeholders whilst displaying high levels of confidentiality and integrity.• Provides support to HR Business Partner and supporting Front line managers with recruitment, conducting telephone interviews and leading face to face interviews • Conducted ER meetings (investigations, grievances, disciplinary and probation reviews), administering invitation and outcome letters.• Monitoring and conducting new starter probationary reviews, ensuring these were completed within the correct timescales• Completed Right to Work checks to ensure business compliance with internal policies and legislation• Collating overtime payments to be processed by Payroll Department• Coordinating Training courses for all UK rental Stations Show less

  • Apprentice Programme Manager (Maternity Cover)

    Sept 2018 - Mar 2019

  • Regional/L&D Coordinator

    Mar 2014 - Aug 2018
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  Johnson controls

  Mar 2019 - Mar 2021

  Executive assistant to senior hr director/ development programme coordinator

  • PA Support to Senior HR Director EMEALA in all areas of HR, fluent in communicating at all levels with internal stakeholders and external partners• Employee Engagement and Wellbeing Champion, managing the budget, chairing regular meetings with fellow champions; driving new ideas and initiatives, particularly surrounding attitudes in the workplace towards Mental Health. • Implemented a new Recognition programme for Engineers across UK&I and Mainland Europe• Coordinating the Apprentice Programme for circa 100 Apprentices in Engineering, Customer Service, Sales, and management. Supporting Apprentices, managing enquiries, liaising with internal Managers of Apprentices and external providers; coordinating the on-boarding process and inductions; coordinating Apprentice Pay reviews. Providing guidance to Apprentice Managers on their roles, responsibilities, and ER related issues. Show less

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  Genius within cic

  Mar 2021 - now

  • Head of HR

    May 2022 - now

  • HR Generalist

    Mar 2021 - Apr 2022