Experience

• 

  Us navy

  Oct 1995 - Jan 2005

  Work center supervisor e-6

  As a dedicated First Class GunnersMate in the United States Navy, I served with distinction for nearly 10 years, demonstrating strong leadership and technical expertise. My roles encompassed being a Work Center Supervisor, Small Arms and Law Enforcement Instructor, as well as an Ammunition Accountant. Key points of my experience include:As a Work Center Supervisor, I effectively managed and organized a work center, overseeing the performance of 15-30 subordinates. I implemented efficient processes, provided training and guidance, and maintained a high level of readiness. Through my leadership, the work center achieved outstanding results, contributing to mission success.As a Small Arms and Law Enforcement Instructor, I imparted essential knowledge and skills to fellow sailors. I conducted training sessions on small arms handling, maintenance, and safety protocols. Additionally, I excelled as an Ammunition Accountant, ensuring accurate tracking and accounting of ammunition inventory, while adhering to strict regulations.I successfully completed Gunner's Mate A School, mastering the technical aspects of ordnance and firearms systems, and Law Enforcement Specialist School, further enhancing my expertise in law enforcement procedures and protocols. These comprehensive trainings equipped me with a deep understanding of my responsibilities and prepared me to excel in my role.Throughout my nearly 10-year tenure as a First Class GunnersMate in the US Navy, I consistently demonstrated a strong work ethic, a commitment to excellence, and the ability to lead and train fellow sailors effectively. My extensive training and experience have instilled in me the discipline, technical proficiency, and leadership skills necessary for success in challenging operational environments. Show less

• 

  Connextions

  Apr 2006 - Jun 2007

  Technical support supervisor

  As a dedicated Call Center Floor Supervisor at SanDisk, I played a pivotal role in managing and organizing a team of 45+ technical support professionals. With a focus on excellence, I provided exceptional support for TRS (Technical Support Representatives) on a range of SanDisk products, including Flash Drives, MP3 Players, Memory Cards, and Computers, ensuring prompt and accurate resolution of customer issues. Key points include:Demonstrated strong leadership and organizational skills in managing and supervising a team of 45+ technical support team members. I effectively allocated resources, assigned tasks, and provided guidance and support to enhance their performance, resulting in improved productivity and customer satisfaction.Utilized my in-depth knowledge of SanDisk products to provide comprehensive support to TRS. I assisted in troubleshooting customer issues, identifying root causes, and offering efficient solutions for Flash Drives, MP3 Players, Memory Cards, and Computers. My expertise and guidance contributed to the team's ability to deliver effective resolutions to customer problems.Provided exceptional customer support via emails and online chat, ensuring timely and accurate responses to customer inquiries. By delivering prompt and comprehensive assistance, I enhanced customer satisfaction and strengthened SanDisk's reputation for excellent customer service.As a Call Center Floor Supervisor at SanDisk, I consistently demonstrated strong leadership skills, technical expertise, and a commitment to delivering exceptional support. My ability to manage a large team, provide comprehensive technical assistance, and ensure excellent customer experiences contributed to the overall success of the call center. Show less

• 

  Techzone

  Jul 2007 - Nov 2007

  Certified computer technician

  As a skilled Technician at TechZone, subcontracted to CompUSA, I thrived in delivering top-notch technical support and services to customers. My role encompassed diagnosing and resolving problems on personal computers, troubleshooting wired and wireless networks, and servicing a wide range of operating systems. Key points include:Leveraged my expertise to diagnose and rectify issues on personal computers, ensuring efficient resolutions. Through meticulous analysis, I quickly identified hardware and software problems and implemented effective solutions to restore optimal performance. My commitment to providing reliable support resulted in enhanced customer satisfaction.Demonstrated proficiency in troubleshooting wired and wireless networks, proactively seeking opportunities for improvement. By meticulously examining network configurations and addressing connectivity challenges, I optimized network performance, enabling customers to achieve seamless and efficient operations.Showcased comprehensive knowledge and proficiency in servicing diverse operating systems, including Windows 98, 98SE, ME, NT, 2000, XP, Vista, 7, 8, and Mac OS X. With a keen attention to detail, I efficiently resolved issues specific to each platform, ensuring customers received exceptional service tailored to their unique requirements.Throughout my tenure as a Technician at TechZone, subcontracted to CompUSA, I consistently provided exemplary technical support and services, surpassing customer expectations. My dedication to diagnosing and resolving computer-related issues, troubleshooting networks, and servicing multiple operating systems further solidified my reputation as a reliable and skilled technician. Show less

• 

  Compusa

  Nov 2007 - May 2008

  Lead certified computer technician

  As the Lead Qualified Technician at CompUSA, I held a pivotal role in overseeing the service department's operations and managing a team of six skilled technicians. My key responsibilities and achievements in this position include:Successfully managing and supervising a team of technicians, ensuring the efficient completion of all tasks and projects within the service department. I provided guidance, support, and training to enhance their technical skills and maintain a high standard of work.Demonstrating expertise in diagnosing and resolving problems on personal computers. I adeptly identified hardware and software issues, implemented appropriate solutions, and ensured the timely restoration of functionality for customers' systems.Troubleshooting wireless and wired networks, analyzing network performance, and providing efficient solutions to enhance network functionality and security. By resolving network-related issues, I contributed to improved connectivity and optimized user experiences.Providing comprehensive service for various operating systems, including Windows 98, 98SE, ME, NT, 2000, XP, Vista, 7, 8, as well as Mac OS X. I proficiently serviced and resolved issues on diverse platforms, catering to customers' specific needs and ensuring their satisfaction.As the Lead Qualified Technician, I fostered a positive work environment, promoted effective collaboration within the team, and maintained a high level of customer satisfaction through timely and accurate resolutions to their technical issues. Show less

• 

  Symantec

  Jul 2008 - Sept 2008

  Technical support specialist

  As a Level 1 Technical Consultant at the Symantec Inbound Call Center, I initially began in this role and swiftly established a reputation for delivering exceptional technical support to customers. During my tenure, I demonstrated proficiency in diagnosing and resolving problems on operational computers and servers, providing valuable assistance to customers via phone and email.Recognizing my dedication and strong aptitude for technical support, I was presented with the opportunity to advance to a higher position within the organization after a few months. This promotion allowed me to take on more complex challenges and contribute to the team in a more specialized capacity.During my time as a Level 1 Technical Consultant, I consistently demonstrated a strong commitment to customer satisfaction, resolved technical issues efficiently, and provided guidance and training to new personnel. These accomplishments, combined with my ability to adapt to evolving circumstances, led to my transition into a more impactful role within the organization. Show less

• 

  Sun valley tech solutions

  Sept 2008 - Jul 2010

  Field system engineer

  As a Traveling IT Engineer, I had the opportunity to provide comprehensive IT solutions and support to clients in diverse locations. I successfully completed various projects and achieved the following key responsibilities and accomplishments:Installed, tested, and deployed Verint System's Quality Monitoring Recording Software for clients. By ensuring seamless implementation, I enabled clients to enhance their quality monitoring capabilities and improve overall operational efficiency.Demonstrated exceptional technical expertise in diagnosing and resolving issues related to operational computers and servers. Through meticulous troubleshooting and effective problem-solving, I ensured uninterrupted system performance for clients, minimizing downtime and maximizing productivity.Played a crucial role in training and supporting newly hired personnel in the use and installation of Verint System's Recording Suite. By providing comprehensive guidance and assistance, I empowered the team to efficiently leverage the software's functionalities and contribute to the success of the projects.Exhibited proficiency in UNIX Bash scripting, allowing me to automate tasks and streamline processes. Additionally, I demonstrated expertise in complex SQL queries with multiple joins, facilitating efficient data retrieval and analysis. Furthermore, I excelled in creating PL/SQL stored procedures to optimize database performance and functionality.Throughout my role as a Traveling IT Engineer, I continuously exceeded client expectations by delivering top-notch IT solutions and support. I effectively utilized my technical skills and expertise in Verint System's software, UNIX Bash scripting, complex SQL queries, and PL/SQL stored procedure creation to contribute to the success of diverse projects. Show less

• 

  Winter park village apartments

  Feb 2013 - Jan 2014

  Painter / maintenance manager

  As a dedicated Maintenance Technician at an apartment complex with over 150 units, I played a crucial role in ensuring the smooth operation and upkeep of the residential community. My responsibilities encompassed a wide range of tasks, including:Conducting maintenance and repair work on appliances and air conditioning systems within residential apartments. This involved promptly addressing service requests, troubleshooting issues, and implementing effective solutions to ensure optimal functionality and resident satisfaction.Showcasing my artistic skills and attention to detail, I custom painted apartments after residents moved out. By meticulously refreshing the living spaces, I contributed to the overall aesthetics of the complex and ensured a welcoming atmosphere for new tenants.Assuming the responsibility for residence security during after-hours. I diligently patrolled the property, promptly addressing any safety concerns and ensuring the well-being of residents. This proactive approach created a sense of security and peace of mind within the community.Through my role as a Maintenance Technician, I honed my technical expertise in appliance and HVAC system maintenance, cultivated my artistic abilities through custom painting, and demonstrated a strong commitment to resident safety and satisfaction. Show less

• 

  Sears holdings corporation

  Apr 2015 - Aug 2016

  Kmart sears protection plan manager

  As an Incoming Call Center Representative, I provided exceptional support for Sears Purchase Protect and Kmart Protection Plan customers. My key responsibilities and achievements in this role include:Handled incoming calls from customers, delivering efficient and effective support for registrations and claims related to products purchased at Sears and Kmart.Assisted customers in filling registrations and claims accurately, ensuring a smooth and streamlined process for their warranty coverage.Provided bilingual support in both English and Spanish, assisting over 50 customers per day and effectively resolving their inquiries or concerns.Demonstrated excellent customer service skills, maintaining a high level of professionalism and empathy to enhance customer satisfaction and loyalty.Through my experience in the incoming call center, I developed strong communication and problem-solving skills, as well as the ability to handle a high volume of customer interactions. I effectively managed registrations and claims processes, providing reliable assistance to customers and contributing to the overall success of the team. Show less

• 

  Pivot business consulting

  May 2016 - Feb 2017

  Software developer

  During my internship, I had the opportunity to work on various projects and contribute to the development of serious games, client websites, and web-based applications. Here are the key responsibilities and achievements from my internship:Developed a serious game using Unreal Engine 4 to support organizational development initiatives, contributing to an immersive and engaging learning experience.Played a key role in the development of advanced scripts for a comprehensive client website, enhancing its functionality and user experience.Integrated an SQL database into the Intern Pursuit web-based application using PHP scripting, enabling efficient data storage and retrieval for the platform.Utilized critical thinking and problem-solving skills to address complex challenges within a 7-member programming team, contributing to effective project execution.Demonstrated the ability to work independently and remotely while researching technical solutions, showcasing self-motivation and adaptability in a remote work environment.During my internship, I gained valuable hands-on experience in game development, web scripting, database integration, and teamwork. I honed my critical thinking and problem-solving skills, and developed a strong ability to work independently and remotely. This experience has furthered my passion for software development and equipped me with practical skills for future projects. Show less

• 

  Fdm group

  Mar 2017 - May 2017

  It consultant

  During my tenure, I underwent an immersive training program to familiarize myself with the operations and processes of the organization. However, after careful introspection and evaluation, I discerned that the professional environment did not align with my long-term aspirations and ambitions. As a result, I respectfully decided to pursue opportunities that better resonate with my career goals and values.

• 

  Larsen & toubro infotech ltd

  Sept 2017 - Jul 2020

  Associate technical consultant

  Collaborated with cross-functional teams, including Quality Assurance, to gather requirements and design consolidated reports based on TRL Analysis provided by the client. Developed interconnected spreadsheets to streamline data analysis and reporting processes, ensuring efficient data management.Created and maintained a database of over 2700 rules in Rules Harmony, supporting more than 350 tables. Configured DSMT on servers to seamlessly connect Rules Harmony with reporting tools, facilitating smooth data integration and reporting workflows.Conducted comprehensive unit testing and validation using AWP/MSTR/UFW tools, ensuring accurate data deployment and migration to the production environment. Actively collaborated with Quality Assurance professionals to identify and resolve any data discrepancies, ensuring high-quality and error-free deliverables.Provided dedicated weekend support for successful go-live during production releases, demonstrating a commitment to delivering reliable and efficient solutions.Collaborated closely with Quality Assurance teams to develop interconnected spreadsheets, enabling efficient data analysis and maintaining data integrity. Played a vital role in quality review sessions, providing valuable feedback and ensuring the accuracy and reliability of interconnected spreadsheets. Show less

• 

  Capco

  Jul 2021 - now

  Senior java backend developer

  Backend Developer at Capco | Spring Boot, Maven, Jira, JavaResponsibilities:Gathered requirements and translated them into technical specifications for API development.Designed and developed RESTful APIs using Spring Boot for high-performance, secure, and maintainable applications.Utilized Maven as a build tool to manage dependencies, streamline development, and enhance code reusability.Implemented and optimized database operations, including schema design, query optimization, and data migration.Employed Jira as a project management tool to track tasks, communicate progress, and ensure timely delivery of API functionalities.Wrote clean, efficient, and well-documented Java code, adhering to industry best practices and coding standards.Conducted thorough testing and debugging of APIs to ensure reliability and compatibility across platforms and devices.Collaborated with front-end developers to ensure seamless integration between backend and frontend components.Stayed updated with industry trends, emerging technologies, and best practices for backend development, API design, and database management.Key Achievements:Successfully deployed two APIs focusing on user authentication, data retrieval, and manipulation, enhancing system efficiency and user experience.Implemented a robust caching mechanism using Spring Cache, resulting in significant response time improvements and reduced database load.Collaborated with the database team to design and implement a scalable schema, optimizing data storage and retrieval efficiency.Provided valuable feedback and suggestions during code reviews, enhancing overall code quality and maintainability. Show less