Experience

• 

  Tunisia education exposition

  Mar 2019 - Mar 2019

  Staff member / organiser

  Organiser during the 3rd edition of the Tunisia Education Exposition.

• 

  Concentrix

  Jun 2019 - Sept 2019

  Customer advisor / technical support

  - Responding to customer queries in a timely and accurate way via email ( European Market )- Identifying customer needs and helping them use specific features.- Recommending solutions and guiding product users through features and functionalities.- Analyzing and reporting product malfunctions.- Update our internal databases with information about technical issues and useful discussions with customers.-Follow up with customers to ensure their technical issues are resolved.-Assist in training junior Customer Support Representatives. عرض أقل

• 

  Mac sa intermediaire en bourse

  Feb 2020 - Jul 2020

  Financial analysis and research

  - Market Research & Industry Analysis.- Financial Analysis (Financial Ratio Analysis, FCF Analysis, RégressionAnalysis)- Technical & Fundamental Analysis.- Financial Time Series Analysis with Python and Rstudio.

• 

  Axefinance

  Sept 2021 - now

  - Answer to RFXs.- Monitor the Technical Environment and implement enhancements on a regular basis.- Collaborate closely with sales teams to understand client objectives and tailor solutions to meet specific business needs.- Configure the System in order to align the Solution Design with our Prospect/Customer's business Requirements.- Conduct product demonstrations to prospects/customers and support Proofs of Concept preparations.- Conduct Proof of Concepts (PoCs) to demonstrate the feasibility and value of proposed solutions, guiding clients through the evaluation process and addressing any concerns or questions.- Take ownership on product features by assisting product teams in order to align with customer needs and expectations based on interactions and feedback gathered during engagements.- Take ownership on gaps and new ideas to introduce them to the Product Factory with complete specifications.- Communicating bugs, product backlogs, and ideas to the product team (Azure DevOps).- Use SQL for solution configuration, database management, and requirements preparation, including advanced stored procedures, functions, cursors, etc. عرض أقل

  • Senior Business Consultant - Presales

    Jan 2024 - now

  • Business Consultant - Presales

    Sept 2021 - Dec 2023