Experience

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  The trailside

  Apr 2009 - Mar 2013

  Server

  Manage and wait on tables, provide exemplary customer service, use a point of sale system, train incoming servers, de-escalate and handle negative situations, handle up to $2000 a night on hand.

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  California university of pennsylvania

  Apr 2012 - May 2014

  Front desk assistant

  As a Front Desk Assistant, it was my job to keep a log of everyone who came into the building who was not a resident. I also had to be knowledgeable about emergency procedures should any events arise while I was working.

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  American eagle outfitters

  Jun 2013 - Aug 2013

  Sales associate

  While at American Eagle I was trained to use a cash register. I had to keep updating my knowledge of the weekly sales and new products that came into the store. It was also my job to make customers have an enjoyable and satisfying experience in the store.

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  Yough school district

  Nov 2013 - Feb 2014

  Assistant cheerleading coach
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  Jo-ann stores, llc.

  Nov 2013 - Feb 2014

  Team member

  During my time as a Team Member, I had to not only have a knowledge of products that were available in the store at any given time, but I had to know what they could be used for. As it was a craft store, there was a constant flow of ideas being brought into the store and it was my job to help those ideas come to fruition. I also was trained to measure and cut various types of fabric.

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  California university of pennsylvania

  Sept 2014 - Dec 2014

  Note taker

  As a note taker, it was my job to provide clear succinct notes for another student. During class, I would write out my own notes and then following class, I would use Microsoft Word to put them into a document so it was even easier for the student to read! In order to be a note taker I also had to be prompt, getting the notes to my assigned student in less than 24 hours. This job was run by the Office of Students with Disabilities.

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  Rutherford b. hayes presidential center

  Jun 2015 - Aug 2015

  Museum intern

  As an intern at the Rutherford B. Hayes Center, I completed a wide range of tasks in a museum environment. I inventoried the entire Hayes Home, the home of President Rutherford B. Hayes and his descendants. Throughout the inventorying process, I also was taught how to catalog items and use the Past Perfect program. While not inventorying, I also helped out in several other areas of the museum. I helped at Grove Fest, one of the museum's largest fundraising events. There I assisted during the planning and set-up, I helped out during the actual event, and I assisted during the clean-up. I also was taught how to plan exhibits, and taught various skills (such as mounting information on boards for the public to read) in the process. Show less

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  Belle vernon area school district

  Aug 2016 - Dec 2016

  Student teacher
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  The walt disney company

  Jan 2017 - Dec 2020

  Merchandise cast member lead

  o Managed 15 associates and all aspects of the store to provide a positive experience for 2M+ guests annually.o Fostered an environment of inclusivity and teamwork. o Resolved 2,600 customer complaints yearly. o Identified and fixed barriers to superior customer service.o Trained new cast members, created training guides.o Reorganize the stock room of more than 10,000 items to make operations more efficient.o Maintain a daily record log to ensure all guest matters are handled quickly and efficiently. Show less

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  Adelphoi usa

  Jun 2018 - Oct 2018

  Youth counselor

  o Work one-on-one with at risk youth and adolescents from a variety of backgrounds.o De-escalate any negative situation that may arise.o Provide multiple coping strategies for clients with varied needso Complete detailed and accurate logs pertaining to clients’ day for legal records.

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  Yough school district

  Oct 2018 - Mar 2020

  Substitute teacher

  o Perform instruction provided by teachers or administration.o Incorporate various classroom management strategies for the class to run efficiently.o Work in a variety of different classrooms at the middle school and high school level. o Occasionally manage up to 9 classes at once.

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  Target

  Oct 2018 - Sept 2019

  Sales associate
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  Westmoreland county community college

  Sept 2020 - Feb 2021

  Administrative assistant to the vice president of enrollment management

  o Provided administrative support for the Vice President and 12 direct reports.o Acted as point person for the 70-person division in the absence of the Vice President.o Resolved 150 student account issues.o Collaborated with staff on compliant COVID-19 tracking for 4,800+ students.o Promoted a positive work environment by compiling a weekly list of wins and shoutouts as well as creating activities to boost morale.o Assist in the preparation of commencement for the college. o Prepare various regularly scheduled reports such as pay roll, time off, and expenditures. o Assisted with the drafting of various policies for different organizations and articulation agreements with different colleges. Show less

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  Edisonlearning

  Mar 2021 - Apr 2022

  Product support trainer & social studies teacher

  • Collaborate with tech, sales and stakeholders to develop professional presentations for potential clients.• Instruct 500+ students enrolled in 15 different courses; subjects include all fields of study under the social studies umbrella i.e., history, economics, geography.• Build online resource guides to maximize course effectiveness, grades improved 3%.• Maintain positive relationship with clients by providing effective training and solutions. • Onboard new students and advisors to education system and software.• Support individualized study, create a safe and engaging digital learning culture. • Administer assessments to monitor students’ performance and provide coaching.• Maintain SLAs for various districts and programs across the country while working in an asynchronous and virtual environment. Show less

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  Adit

  Apr 2022 - Sept 2022

  Onboarding project coordinator

  • Facilitate onboarding onto Adit Platform by configuring the application for client specific dental practices. • Manage over 30 different accounts at once to ensure adoption of the product. • Respond to upwards of 30 tickets per day while assisting clients on various calls while troubleshooting issues.• Coordinated kickoff calls and installation meetings with the enablement team for continued customer engagement.

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  Highmark health

  Sept 2022 - now

  Business system analyst

  • Support the onboarding process of up to 500 new hires, rehires and transfer per week. • Collaborate with various teams to improve the IT onboarding experience and implement new improved processes. • Facilitate the creation of an IT onboarding microsite resource center to be used by managers across the company.• Resolve up to 40 escalations in a week for a variety of access issues impacting patient care.