Experience

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  Amazon

  Aug 2016 - Dec 2016

  Customer service associate

  • Catered to customer’s pre purchase and after sales queries through the chat medium• Performed in teams to achieve various short term/ monthly goals, acquired skills like communicating with customers, functioning in a corporate environment and teamwork• Received performance bonus in the 5th month of the internship for recording the least number of negative responses from customers among all the existing customer service associates

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  Sri padmavati udyog

  Mar 2018 - May 2019

  Head of sales & marketing

  • Headed a 4-member team which managed the digital & local sales, marketing & customer service initiatives of the firm.• Participated in government tenders and converted 5 tenders into orders contributing ₹28 Lakh to annual sales• Entered into a new product segment of laminated pouches

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  Saint-gobain

  Jun 2020 - Jul 2020

  Summer marketing associate

  Head of 2 projects:Project 1: Reduction in cost of consumables -• Understood the purchase & sale methods of the main key players in the glass processing consumables market (suppliers and dealers of Silicone sealants, Butyl, desiccants, PVB etc.) • Constructed a Joint purchase framework for 33 partner glass processors of Saint Gobain for the overall reduction in the cost of their glass processing raw materials (Butyl, SIlicone etc.) by 2.5% to 4% annuallyProject 2: Development of an ERP system -• Attained key data insights in the complete process flow (using a self-created data collection template) of a processor’s organization, from the acceptance of an order to the means of payment including pain points • Assessed this data to develop an ERP system (Orion Lite) for the benefit of partner processors Show less

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  Saint-gobain

  Apr 2021 - Mar 2022

  Marketing manager (glass - projects & processing)

  • Converted my summer internship (IIMT) to a pre - placement offer.• Core member of the National Head Office Marketing team.• Introduced Saint Gobain to the Industrial Segment (Refrigerators, Gas cook tops, washing machines etc.) by setting up meetings with potential clients who are leaders in the above product segments to convert them into recurring customers for tempered glass.• In charge of the Stars of SGA Marketing initiative (Sales team of 47 members) to increase partner processor sales, Managed a network of 60 glass processors exclusive to SG.• Development and management of a company based CRM (LeadSquared) for the sales team for customer lead generation, tracking and management.• Member of the team organizing an International promotional competition by Saint Gobain for students of Architecture, known as “Transparence 16.0” Show less

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  Cognizant

  Apr 2022 - Sept 2023

  Strategy consultant (retail & consumer goods)

  Retail and Consumer goods vertical:• Accelerated multiple business processes for a consumer electronics MNC by assessing the “As-Is” current state & designing the “To-Be” state by creating process flows to execute change management through data analysis, mapping & digitization. • Conducted a detailed analysis of pain points and bottlenecks in the Marketing, Sales & Customer service departments and mapped them to existing & future capabilities to drive growth & increase efficiency for an agricultural MNC. • Headed a team of client process leads in creating Functional specification documents with high & low-level requirements to further develop them as enhancements in a product information management system for a major FMCG MNC. Show less

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  Zimmer biomet

  Sept 2023 - now

  Manager (channel strategy)

  In charge of distributor life cycle management (channel design, distributor selection, on-boarding, performance monitoring, inventory rationalization, channel support and execution, de-boarding, product or territory addition, training, compliance and contract Review) of 87 Distributors across India.Developed & implemented an automated system to manage order & consignment processing, primary & secondary sales tracking, stock on hand rationalization, product returns to improve time & data efficiency. Show less