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Mayra Alejandra Jimenez Villanueva

Mayra alejandra jimenez villanueva

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  • Timeline

    Sept 2012 - May 2014

    Assurance Specialist

    Axesat S.A
    Colombia
    Jun 2014 - Jul 2016

    Quality Assurance Manager

    Telefonica
    Current Company
    Aug 2016 - now

    Sales Manager

    Speedcast

  • About me

    Sales Manager-Telecommunications Engineer

  • Education

    • Universidad piloto de colombia, bogotá d.c

      2015 - 2016
      Project management postgrade- project management postgrade- professional degree

    • Francisco jose de caldas distrital university, bogotá d.c

      2006 - 2012
      Telecommunications engineering telecommunications professional degre

      Activities and Societies: Activity in a research, development of applications and devices for bioengineering and education (2 years) WASET (World Academy of Science Engineering and Technology Francia, Paris — International Conference on Biotechnology and biological sciences, 2010 CISCI, Orlando, Florida International Conference of Cybernetics and Informatics

    • Universidad europea

      2021 - 2022
      Master of business administration - mba business administration and management, general

  • Experience

    • Axesat s.a

      Sept 2012 - May 2014

      Post Sales Management and support to Customer. Technical support to presales engineers in order to provide customized solutions- Solving atypical service problems- Guarantee the quality of the service in the post-installation stage- Improvement of the initial solution design customizing new and more complete commercial proposals Coordinating and supporting to technicians during the installation process of satellite links. - National and international support - Configuration of data, internet and telephony services in the Different management tools- Postsale customers request applications

      • Assurance Specialist

        Oct 2013 - May 2014

      • Installation Specialist

        Sept 2012 - Sept 2013

    • Telefonica

      Jun 2014 - Jul 2016
      Quality assurance manager

      Management of quality plans and projects for TOP corporate clients, ensuring the quality and availability of service. Consultancy and support to customer service executives in order to satisfy client’s needs. Responsibilities included- Design and implementation of solutions to increase customer satisfaction.- Coordinate and promote initiatives to improve the company’s network- Leading GICS 4.0 certification in accordance with in Latin America and international ISO 20000 standards. Reorganisation and Processes improvement, work plans, objectives achivement. Show less

    • Speedcast

      Aug 2016 - now
      Sales manager

      Responsible for leading the commercial relationship with Telecommunications Service Providers (ISP, Carriers, Telcos), Resellers and end customers by positioning the different products and services. Additional duties: - Lead customer growth strategies through a consultancy sale - Identify business opportunities and new potential customers- Lead team meetings to ensure achievement of objectives- Elaboration of high value proposals with deep knowledge of the Portfolio and market trends.- Development of technical-commercial training programs for clients.- Account maintenance.- CRM Management Show less

  • Licenses & Certifications

    • Fce

      British co
      Jan 2013

    • Ccna

      Global knowledge
      Jan 2010

    • Itil

      Intelligent training
      Jan 2013