Experience

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  The original egg

  Aug 2017 - Jul 2020

  Restaurant cashier/ hostess

  - Complete multiple tasks simultaneously by operating the cash register and working the hostess stand, interact with customers, communicate with coworkers, and ensure that every customer leaves satisfied.

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  Game day galore apparel

  May 2020 - Apr 2023

  Ecommerce business owner

  - Create and sell custom sorority and college apparel on a variety of platforms, market brands using social media, develop new items frequently, and communicate with customers.- Increased sales from 2020 to 2021 by $10,000, increased sales from 2021 to 2022 by $20,000.

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  Flare

  Nov 2021 - Apr 2022

  Marketing communications intern

  - Worked with a team to reach out to sororities and fraternities nationwide using social media, traveled to various schools to market Flare, presented a pitch to sororities and fraternities, helped executive boards set up the app, and created creative marketing strategies.

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  Tri delta

  Apr 2022 - Apr 2023

  Licensing chair

  - Design and create merchandise for events, use Photoshop to create graphics, communicate with merchandising companies, work with chapter members to design the desired items, and negotiate prices. -Work closely with VP Finance to ensure affordable pricing, and exercise creativity to create unique items.

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  Tm title service

  Aug 2022 - Jun 2023

  Title assistant

  - Conduct title/lien searches, permit repossessions of vehicles, handle invoices, organize bookkeeping functions, and manage customer service duties.- Introduce technological advancements including Microsoft applications, cloud-based document filing, and paper-to-digital scanning.

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  Florida state university information technology

  Jan 2023 - now

  - Manage major incidents, oversee post incident review process, and implement Organization Change Management (OCM) strategies to ensure continual service improvement and adherence to the ITIL 4 framework. - Develop and document processes and procedures for the implementation/ decommission of FSU ITS services guaranteeing alignment with university standards and best practices. - Successfully implemented a new ITS service using AssetWorks AIM to replace legacy systems, enhancing customer service requests, system security, integrations between systems, internal business processes, and billing over a year-long project.- Serve as a member of the Change Advisory Board (CAB), Women in Technology (WIT) group, and the Strategy and Outreach team contributing to the initiatives of FSU ITS. Show less

  • Information Technology Service Management Specialist

    Jun 2023 - now

  • User Experience Research Intern

    Jan 2023 - Jun 2023