Experience

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  Workforce group

  Jan 2016 - Jan 2016

  Recruitment analyst

   Oversaw full cycle recruiting. Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs which resulted in having over 2000 applicants on database. Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments. Developed lists of qualified candidates for corporate hiring of managers. Verified over 1000 applicant references and employment details for Sterling Bank DSA role. Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates. Show less

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  Jireh technologies ltd

  Sept 2017 - Apr 2021

  Operations & client relations manager

  ● Successfully implemented the yearly budget of Jireh Technologies (2017-2021) ● Successfully Registered Jireh Technologies on major IOC (Independent Oil Company) Platform (2017 – 2021).● Facilitated 3 Successful recruitment rounds for Sales, Engineering and Proposal Management Personnel.● Managed the Multi Regional Technology Training on IPTV● Successfully managed staffing and logistics of SPDC Cable Maintenance project 2017-2020● Supervised Logistics of CCTV Camera and Cable Installation of ACE Medicare Centre 2019-2020● Successful executed purchase orders for Total with zero complaints.● Coordinated special projects, travel arrangement and managed schedules of the Deputy General Manager.● Actively listened to customers, handled concerns quickly and escalated major issues to line manager.● Managed office inventory activities, including ordering and requisitions, stocking and receiving shipment.● Sourced for vendors for internal and external projects and negotiated prices for optimal savings.● Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates. Show less

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  Camillo.outsourcing

  May 2021 - Dec 2021

  Customer experience manager

  * Act as the frontline representative, ensuring a friendly and respectful welcome to all employees and guests. Also provide first-level support and assistance to employees and guests, offering information and addressing inquiries promptly and professionally.* Manage Inbound calls* Identify and assess customers' needs to achieve satisfaction* Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution* I attended to customers in a timely and friendly manner through chats, emails, and calls.* Provided troubleshooting steps for customers facing challenges with their virtual reality devices or login account issues.* Escalated issues to the appropriate team when necessary to help deliver appropriate resolutions for customer satisfaction. Show less

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  Herconomy

  Jan 2022 - Feb 2023

  Executive assistant/ customer success manager

  ● Managed Scheduling of emails, meetings, and events for the CEO, which resulted in improvements in turnover time.● Designed and managed an operational system to give the CEO updates on organizational operations.● Stand as the intermediary between the CEO and other executives both internally and externally.● Created daily mailing report system for the CEO’s mail which summarizes the content of each mail.● Created teams weekly report system to provide high level feedback to the CEO. ● Created pitches and award entries with 75% success rate. ● Created budgets for events and programs.● Represent the CEO at events and functions when CEO is unavailable● Work closely with tech team to provide basic solutions for other staff ● Manage investor relations on behalf of the CEO. Show less

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  Spacefinish

  Mar 2023 - Oct 2023

  Executive coordinator & customer support manager

  ● Strategy Development: Worked with the CEO and other executives to developand implement the company's strategic plans.● Administrative Support: Provided administrative support to the CEO and otherexecutives, including scheduling, travel arrangements, and preparing reportsand presentations.● Provided department leaders with recommendations and consultation toimprove company strategy.● Planned, coordinated and led meetings and workshops● Identified, communicated, aligned and tracked improvements of strategicgoals across the organization● Oversaw strategic business initiatives from ideation to implementation,Provided support and oversight for special projects and initiatives Show less

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  Guaba design studio

  Feb 2024 - now

  Virtual assistant

  1. Reduced client response time by 40% through efficient follow-ups and faster scheduling, enhancing overall client satisfaction.2. Implemented new project management workflows that decreased project turnaround time by 25%, allowing the studio to take on additional projects within the same timeframe.3. Improved invoicing accuracy and timeliness, achieving a 98% on-time payment rate from clients, positively impacting studio cash flow.4. Increased social media engagement by 50% by creating engaging content and posting consistently, leading to a 20% rise in client inquiries.5. reorganized the studio’s digital filing system, resulting in a 60% reduction in time spent searching for files and assets by team members.6. Conducted client research and outreach, contributing to a 15% increase in new clients over six months. Show less

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  Teleperformance

  Sept 2024 - now

  Technical support/advanced support for partners

  1. Technical Account Management and Partner Enablement• Serve as the primary point of contact for a portfolio of partners, managing the relationship and understanding each partner’s business objectives and technology needs.• Work closely with partners to ensure they have the knowledge, tools, and resources needed to use the technological solutions effectively, supporting them in areas like migration, and troubleshooting.2. Proactive Support and Incident Management• Manage escalations by coordinating with various support teams and technical experts to resolve complex issues promptly and minimize partners' downtime.• Monitor partners' environments and provide insights on potential issues or areas for improvement, using data and analytics to drive recommendations.• Assist partners in creating and implementing incident response/ticket and recovery plans to enhance resilience.3. Consultative Support and Best Practices• Provide best practices for managing services, for key areas like security, compliance, and optimization.• Update partners on technical sessions & training on product solutions, features, and updates.• Offer tailored recommendations for performance and software solution optimization. 4. Strategic Planning and Business Alignment• Work with Partners and Partner Technical Consultants to set objectives for technology adoption and usage that align with their broader business goals.• Develop and track success plans, detailing the steps and milestones needed for partners to achieve their objectives with Microsoft technology.• Gather and relay feedback from partners to product and support teams to influence product improvements and feature development.5. Reporting and Analytics• Provide regular reports on support activities, partner performance, and progress toward goals.• Monitor the partner’s performance, usage, and compliance with products, identifying trends or areas for additional support or improvement. Show less