
Timeline
About me
Customer Relations & Data Analytics | Enhancing CX with Data-Driven Insights
Education

Alx africa
2024 - 2025Data science
University of nairobi
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Experience

Shoes by neno
Jan 2020 - Feb 2021OwnerAs the business owner, I managed the end-to-end online sales process, overseeingsourcing, marketing, deliveries, market research, product promotion, and financialtracking. My strategic approach drove business growth and ensured ongoingrelevance in the market.

Nairobi easy fit gym
Mar 2021 - Dec 2021Call center representativeHandled inbound and outbound calls proficiently, ensuring prompt and courteouscustomer service delivery.Maintained meticulous records of customer interactions in the call center database,managing a database of 4000 members effectively.Proactively seized opportunities to upsell products and services, contributing toincreased sales revenue.Gathered and analyzed customer feedback, providing valuable insights for improvingservice quality and enhancing customer satisfaction. Show less
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Wadi degla investments (k) limited
Feb 2022 - Jul 2024Customer relations managerSuccessfully established and maintained positive business and customer relations.Generated $480,000 in sales revenue and acquired over 100 new clients.Implemented targeted sales strategies and effective lead generation.Conducted comprehensive cost-benefit analyses for potential customers.Upselling, cross-selling, and grievance handling, to preserve the company's reputation.
Licenses & Certifications
- View certificate
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Efset english certificate 75/100 (c2 proficient)
Ef standard english test (ef set)Sept 2023
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