Experience

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  Shoes by neno

  Jan 2020 - Feb 2021

  Owner

  As the business owner, I managed the end-to-end online sales process, overseeingsourcing, marketing, deliveries, market research, product promotion, and financialtracking. My strategic approach drove business growth and ensured ongoingrelevance in the market.

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  Nairobi easy fit gym

  Mar 2021 - Dec 2021

  Call center representative

  Handled inbound and outbound calls proficiently, ensuring prompt and courteouscustomer service delivery.Maintained meticulous records of customer interactions in the call center database,managing a database of 4000 members effectively.Proactively seized opportunities to upsell products and services, contributing toincreased sales revenue.Gathered and analyzed customer feedback, providing valuable insights for improvingservice quality and enhancing customer satisfaction. Show less

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  Wadi degla investments (k) limited

  Feb 2022 - Jul 2024

  Customer relations manager

  Successfully established and maintained positive business and customer relations.Generated $480,000 in sales revenue and acquired over 100 new clients.Implemented targeted sales strategies and effective lead generation.Conducted comprehensive cost-benefit analyses for potential customers.Upselling, cross-selling, and grievance handling, to preserve the company's reputation.