Experience

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  Bharat sanchar nigam limited

  May 2017 - Jun 2017

  Vocational trainee

  •Understanding the basic concept of Data Communication system, the 7 OSI reference Model/TCP/IP Layers, different network devices and addresses.• Ethernet Cabling, different types of media, learning the pattern of straight and cross over cables and their usages.• Insight into different types of networks and IP addresses and network protocols.

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  Sail rourkela steel plant

  May 2018 - Jun 2018

  Vocational trainee

  • Understanding the roles and working of different departments inside a plant.• Insight into major application of electrical and electronic devices and having a regular checks on proper functioning of the machines inside the plant.• Understanding the methods of giving a recovery and back-up for the proper working of the machineries in different departments.

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  Ttec

  May 2019 - Jun 2021

  • Receive and promptly respond to the member contacting for issues on the account.• Document the issues and give accurate resolutions.• Creating positive customer experience while delivering the message to the connected member.• Performing risk assessment and monitoring possible risk available on the member's account.• Understanding the issue while navigating through the account and different sites.• Exploring the official site for new updates and any possible bugs present.• Assisting the members with any restrictions or blocks may have been applied and to resolve it from their end. • Educating the member of any listings restrictions or policies they're unaware of. • Making a sound business decisions with a well developed sense of urgency.• Attending brainstorming sessions to learn working as a team to mitigate the risk and losses for the company.• Understanding the policies that would help judgement to limit the exposure to risk. Show less • Moniter the transactions done by the client, review the activities that seems to be suspicious, conduct further investigations and resolve the irregularities that are reported by the customers.• Review the queued transactions and independently determine if the reviewed transaction is fraudulent or legitimate.• Moniter real time queues and identify high risk transactions.• Chargeback Analysis.• Responsible to safeguard the organization and it's customers from frauds and irregular transactions. • Observe customer transactions to identify fraudulent activity such as Account Take Over, Friendly Fraud, theft and other similar risks. • Identify Fraudulent transactions and cancel them for further processing.• Determine existing fraud trends by analysing accounts and transaction patterns.• constantly moniter the behaviour of the accounts and it's transactional records to identify unauthorised transactions. • Resolve Queued transaction within the SLA to reduce the potential revenue losses. • Ensure the confidentiality of all the information collected during investigation. Show less

  • Chat Associate I

    May 2020 - Jun 2021

  • Fraud prevention Representative

    May 2019 - May 2020
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  Mediamint

  Jun 2021 - now

  Account manager | associate ii

  • Responsible for setting up a digital campaign with appropriate targeting and getting it launched within the flights. • QA the campaigns set up, for the targeting or other issues and getting it fixed, so the campaign paces well while it’s live and running. • Optimizing the campaign, making sure to hit the goals. • Pulling up the reports for 1p and 3p data to monitor the delivery, ensuring there aren't any large discrepancies or variances.• Ensuring on the billing for every month if there’s any over/under-delivery. • Analyzing the end of campaign reporting. • Communicating with the clients regarding any issue or suggestions for the campaigns and delivery.• Taking the ownership of all assigned work and handling every campaigns effectively. Show less