Experience

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  Corporate health international

  Jan 2000 - Jan 2002

  Affiliate manager

  Interviewed, credentialed and maintained a national and international network of affiliate psychologists/therapists to provide counseling services to our client's employees through the Employee Assistance Program.Supported employees of contracted employers during critical incidents.

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  Crowder

  Jan 2002 - Jan 2005

  Employee services benefits coordinator

  Handled or directed incoming calls and concerns about employee services (benefits, personnel, training). Worked with employees to resolve benefit issues.Processed all disability claims and insurance including monthly eligibility, child support garnishments, collection of forms, system entry and distribution of certificates and SPDs.Processed Qualifying Change in Status in compliance with HIPAA.Managed FMLA process, ensuring compliance with all regulatory requirements.Processed 401(k) enrollments and distributions.Audited monthly Loan Status Report and Benefit Enrollments. Show less

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  Self-employed

  May 2008 - Sept 2013

  Office manager

  Intake Coordinator for 2 unaffiliated psychologist/offices. Scheduled appropriate appointments and maintained confidentiality of all information as per HIPAA guidelines. Made necessary community referrals as needed and processed insurance claims.

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  Crowder

  Sept 2013 - Jan 2016

  Employee services benefit manager

  Established and managed Employee Benefit Plans ensuring compliance with laws and regulations.Benefit Plans included Medical, Dental, and Vision Insurance; Flexible Spending Accounts; Health Savings Account; Life Insurance; Short and Long Term Disability, 401(k) Savings and Profit Sharing Plan.Leave Of Absence ManagerAdministrator over the monthly enrollment and annual Open Enrollment for over 700 employees.Onboarding and Drug Testing Management

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  Carolinas center for oral & facial surgery

  Mar 2016 - Jan 2025

  Physician liaison

  Serves as a leading referral relationship growth resource for our Oral Surgeons and serves as a liaison and educational resource for referring dentists for both oral surgery and cosmetic treatment.Acts as an advocate to improve referral rates, enhance communication with our referral network, and increase understanding of the needs of our referring partners and their patients.Event planning for educational seminars, community activities, and corporate events (i.e., Open house, food truck event, etc) Responsible for community partners and sponsorships.Analyzes referral reports and offers solutions to negative trends. Monitors patient surveys to gather and analyze satisfaction and overall quality of care. Works closely with the Marketing agency to develop and implement the organization's social media strategy.Manages Google My Business for 45+ business listings.Orders all marketing merchandise for practice and Physician Liaison Team. Show less

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  Flagship specialty partners

  Mar 2024 - Jan 2025

  Field marketing manager

  (Parent Company of Carolinas Center for Oral and Facial Surgery)Directs management and oversight for the field marketing team under multiple brands.Lead, train, develop field marketing team of 6 and associated activities and programs.Direct management of the referral report and field marketing calendar. Oversee development of programs, execution of program offerings based on market needs. Develops, implements, and organizes events and team to advance the referral marketing plan.Drives the organization of community outreach programs and helps coordinate special events that will drive patient volume.Partners with the social media team, content team, design team and media team on local/hyper-local market needs.Designs and maintains databases, spreadsheets, and to report and track community participation and results of various initiatives in the communities served. Show less

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  Charlotte eye ear nose & throat associates, p.a. (ceenta)

  Jan 2025 - now

  Provider services liaison