Experience

• 

  University of malta

  Oct 2009 - Jun 2014

  Student
• 

  Ef education first

  Jun 2011 - Jul 2012

  Activity leader
• 

  Preluna hotel & spa

  Dec 2011 - Mar 2012

  Human resources
• 

  O2 czech republic

  Sept 2014 - Nov 2015

  Assigned to handle pending orders and ensure that other agents are carrying out their daily tasks properly, training new employees who join our team & being there to help them out if needed. Also handling administrative work and be a back-up to my superior.

  • Senior Service Desk Agent

    Feb 2015 - Nov 2015

  • Service Desk Agent

    Sept 2014 - Jan 2015
• 

  Kuoni group travel experts

  Mar 2016 - Dec 2016

  Operations executive

  I was responsible for processing and confirming services efficiently and accurately using the Service Reservations systems, paying particular attention to any special requirements of the clients and providing excellent customer service.

• 

  Sony dadc

  Jan 2017 - Oct 2017

  Sales order administrator
• 

  Travelnest

  Mar 2018 - Apr 2021

  Customer experience adviser
• 

  Pergola farmhouses gozo

  Jun 2021 - now

  Reservations manager