Experience

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  Metropolitan bank & trust company

  Jul 2011 - Aug 2011

  Administrator intern

  -Responsible for performing a variety of human resource support duties: Modifying job descriptions, -sending legal letters for administrative cases, tallying commonly committed cases and finalizing seminars list to be attended by staff.- Performed recruitment procedures: Reviewing and shortlisting of applicants from pool of resumes, and calling for interviews.- Performed general office support functions such as writing of minutes of the meeting, filing documents and updating training schedules on database.- Generated Corporate Social Responsibilities report. Show less

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  Philippine national school for the blind

  Sept 2011 - Nov 2011

  Guidance counselor intern

  -Assisted professional staff and consulted outside agencies on coaching focused in motivation.- Created module and conducted team building for in-patient.

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  Pasay city special education center

  Nov 2011 - Jan 2012

  Teachers aide intern

  -Interact and assisted students in classes in a positive manner acknowledging their condition.- Created visual aids and room decorations suitable for SPED students.- Conducted play therapy once a week.- Supported children in developing sense of self by conducting play therapy once a week.

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  National center for mental health

  Jan 2012 - Jun 2012

  Psychologist intern

  Received training from the clinical psychology staff and gained practical experience by observing and assisting with the work performed. Observed methods, problems, and principles related to psychological services.- Administered, scored, and interpreted psychological tests and battery exams;- Assisted in and performed psychological research;- Collected and organized data, generated analysis and reports;- Gained supervised experience in counseling, group and individual therapy, and other psychological methods of behavior modification.- Gained experience in the problems, methods, and ethics of professional conduct and practice. Show less

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  Telus international philippines

  Jul 2012 - Jan 2014

  Customer interaction associate

  -Received incoming calls and responded to customers’ concerns.- Provided customers with product and service information.- Upsell and promote products and services that are launched by the company.- Maintains communication with all other department in order to ensure the completion of workorders within time. Identified, researched, and resolved customer issues using the computer system.- Follow-up on customer inquiries that was not immediately resolved.- Complete call logs and reports on an average handling time.- Oriented customers with their billing details and misapplied payments.- Recognize, document and alert the supervisor of trends in customer calls.- Recommend process improvements.- Other duties as assigned by the Team Captain. Show less

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  Serco middle east

  Mar 2014 - Dec 2019

  -Provide specialist capability for the consideration of human performance and limitations within the business-Assist with conducting human factors analysis activity that may include but not limited to, task analysis, training needs analysis, equipment design guidance, incident and accident investigations, procedure development and human error analysis-Assist with the continued development of the SDM Integrated Management System-Assist with the development and implementation of Preventative Safety Strategies for the organisation; Human Factors, Rail Resource Management and Contributing Factors Framework-Operate reasonably independently, in accordance with SDM’s policies, processes and relevant legislation-Conduct regular reporting and analysis on human factors performance including but not limited to physical, cognitive and organisational aspects-Perform station Inspections, when required-Established and Support the Serco Middle East Sports Club Show less

  • Human Resources Advisor

    Oct 2016 - Dec 2019

  • Human Factors Advisor

    Mar 2014 - Oct 2016
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  Asian modern railway technology corporation

  Feb 2020 - now

  General manager