Experience

• 

  Centurylink

  Jan 1999 - Jan 2005

  Ensured timely delivery of projects as team’s single point of contact while managing a team of up to five. Maintained deadline visibility and drove deliverables, completing projects on time and within budget. Created work orders and collaborated with construction crews to expand and maintain building functionality. Read and developed engineering prints. Completed employee reviews, resolved interpersonal conflicts and drove change management initiatives. - Created process to prequalify and gather data for engineering team in support of unbundled loop services, then mapped process for construction teams and implemented contingency planning to mitigate permit risks; efforts improved work quality for six groups and processes rolled out companywide - Developed and implemented the transition of more than 3,000 staff from one email platform to another without impacting operations - Conceptualized and executed a tracking process for high-visibility projects via existing ticketing system Show less

  • Senior Design Engineer and Network Operations Supervisor

    Jan 2001 - Jan 2005

  • Design Engineer

    Jan 1999 - Jan 2001
• 

  Comcast

  Jan 2005 - Mar 2012

  Senior project manager

  Lead and manage launches of new technology and products. Establish documentation, training and playbooks for use in other markets. Draft communication around pending work to minimize customer impact of planned events. Negotiate with third party vendors to obtain quotes and negotiate pricing, maintenance agreements and statements of work. Mentor employees via the CAMP mentoring program.Key Accomplishments - Developed and implemented a divisional business continuity plan encompassing employees, damage assessment, recovery coordination and a return to normal business; plan later rolled out nationally - Established PMO to control workflow, set stakeholder expectations and ensure accountabilityKey ProjectsProject Cavalry: Led $180 million, 12-month project converting 40 analog channels to digital channels to augment bandwidth availability, boost security, reduce theft of service and increase programming options. Built team of department leads and conveyed project requirements. Conducted region-wide meetings to ensure project milestone delivery and presented updates to management team. Coordinated the hiring of contractors, network preparation and marketing initiatives around customer notification as well as call center training and warehouse readiness for distribution of 1.9 million new devices to customers. Chosen as a Comcast Circle of Success winner for bringing project in $250,000 under budget and one month early.Call Center Consolidation: Managed six-month initiative to consolidate collections call traffic to Colorado and reroute Colorado’s non-collection calls to Lynnwood. Identified leads from among five affected call center departments, streamlined operations and unified call-handling procedures. Coordinated fulfillment of the hiring of 500 call center staff and facilitated the build of new workstations. Project completed on time and on budget and is the model for division-wide call sharing plans. Show less

• 

  Sila solutions group

  Apr 2012 - Dec 2013

  Project/program management consultant

  Manage implementation plans for programs and projects spanning nine teams and four suppliers in the 787 Systems division. Drive stakeholder consensus on schedule and deliverables. Establish communications and convey team progress in relation to business plan impact. Mitigate roadblocks and facilitate cross-group interaction while identifying and addressing training opportunities. Advocate for and define priorities with team members to ensure all voices are heard by management team.-Expanded initial project role into that of a program manager for 80-member department, providing the leadership team with a clearer understanding of overall project progress-Nominated by client team members to act as the project manager for an employee-only project to identify and develop efficiency and cost-saving solutions across the division-Led team to develop a presentation identifying how four disparate jobs were connected; selected for the Team Collaboration Award in recognition of commitment to improving team collaboration and success Show less

• 

  Latista, a textura collaboration solution (nyse: txtr)

  Jan 2014 - Jul 2016

  Program manager

  Identify and complete time-to-market process improvements and standardizations to improve reporting and performance management for developer of cloud-based construction QC and field project management solutions. Develop client-specific training materials and travel to global locations, including Ireland, England and The Netherlands, to train administrators and field users. Advocate for technology and training improvements on behalf of clients. Provide end-user support and address user questions; manage delivery of escalated support within a client-dedicated helpdesk. Develop service level assignment (SLA) client reports. Recruit, hire and train a Dublin-based program manager.• Documented set-up processes and identified standardization opportunities to reduce the project creation phase by up to 36 hours, saving more than 350 hours annually across 10 projects• Recognized for handling the Microsoft account, which garners 40% of company’s revenue, single-handedly; implemented process improvements have reduced position’s labor needs by 1.2 FTE’s Show less

• 

  Oracle

  Aug 2016 - Dec 2019

  Program manager

  Identify and complete time-to-market process improvements and standardizations to improve reporting and performance management for developer of cloud-based construction QC and field project management solutions. Develop client-specific training materials and travel to global locations, including Ireland, England and The Netherlands, to train administrators and field users. Advocate for technology and training improvements on behalf of clients. Provide end-user support and address user questions; manage delivery of escalated support within a client-dedicated helpdesk. Develop service level assignment (SLA) client reports. Recruit, hire and train a Dublin-based program manager.• Documented set-up processes and identified standardization opportunities to reduce the project creation phase by up to 36 hours, saving more than 350 hours annually across 10 projects• Recognized for handling the Microsoft account, which garners 40% of company’s revenue, single-handedly; implemented process improvements have reduced position’s labor needs by 1.2 FTE’s Show less

• 

  Worl wide technology

  Dec 2019 - May 2021

  Program manager

  Establish governance and structure for large programs that enable success for a client’s busines objectives. Became a trusted partner to the client ensuring strategies and reporting are in place to align success across the program. Establishing and implementing a communication plan that incorporates strong stakeholder management and RACI clarity, that results in comprehensive understanding at all times. Create a culture of customer service and continuous improvement through leadership, consistency, mentoring and coaching team members. Strong involvement in pre-sales effort, which can include identifying opportunities, creating level of efforts, and participating in SOW development. -Established client confidence through quick analysis of communication gaps and providing a clear presentation of situations and decisions that must be made to move forward -Willingness to have crucial conversations regarding risk and issue mitigation planning as a proactive measure to support program success -Valued partner with account teams to drive success in a pre-sales activities and grow business with clients. Show less

• 

  World wide technology

  Apr 2020 - now

  Manage a group of up to nine strategic program managers responsible for managing global programs in several different industries. Maintained established standards of performance. Lead governance continuous improvement. Evaluate and coach staff to continually improve, overcome challenges and difficulties in performance. Heavily supported pre-sales efforts to vet opportunities that may require SPS support. Work cross-departmentally to resolve or clarify processes or roles and responsibility between groups. -Stepped in on multiple programs to assess and address issues that were derailing the programs -Facilitate resolution to departmental responsibility overlap with leadership team for new service offerings -Staffing: interview, hire, manage, mentor, coach and discipline employees -Engagement: established new methods for feedback and engagement from team of individual contributors, encouraged participation and led activities around topics such as diversity and inclusion and employee interest groups, & mental health during COVID-19 -Training: developed and implemented training on, communication, facilitating virtual ideation sessions, time management, risk and issue management -Established and monitored KPI performance for staff on quarterly basis -Lead special projects for the overall business unit to drive consensus for: Interdepartmental processes, staffing & resource management, moving reporting standardization forward Show less

  • Area Director PMO Practice

    Jan 2024 - now

  • Senior Manager of Strategic Program Services

    Apr 2020 - May 2024