Rogelio García Rodríguez

Experience

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  Ericsson

  Jun 2014 - Jul 2017

  -Managing the Network Management System of (2G), (3G) and (4G/LTE) in the Radio Access Network(RAN) of the client.-Troubleshooting network connectivity issues in CISCO, Samsung and Dragonwave devices.-Connection via telnet/ssh to CISCO routers/switches: MWR 2941, ASR 901, ASR 903 and ASR 910 for troubleshooting and check connectivity of the network.-Interface directly with customers, service providers, field technicians and service contractors to troubleshoot and resolve network-related issues.-Front Office Network Support.-Supervise network performance and uptime, and respond quickly to incidents.-Develop and maintain reports based upon ticket metrics. Show less

  • NOC Engineer (NOC)

    Sept 2014 - Jul 2017

  • Team Lead

    Sept 2014 - Apr 2016

  • IT Trainee

    Jun 2014 - Aug 2014
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  Nokia

  Oct 2017 - now

  Global TAC Engineer Network Management System

  Results-driven Global TAC Engineer with expertise in implementing and managing complex network solutions. Skilled in Linux Virtual Machines and network management systems. Proven track record of delivering high-quality technical support and ensuring seamless network operations.Experience:Global TAC Engineer Nokia-Implemented and managed complex network solutions.-Configured and administered Linux Virtual Machines.-Managed Network Management Systems (NMS).-Provided specialized technical support to global clients.-Collaborated with engineering teams to resolve complex issues.Skills:-Linux (RedHat)-Virtual Machines (VMWare, KVM)-Network Management Systems-Network Protocols (TCP/IP,DNS,DHCP)-Problem Analysis and Resolution-Effective Communication with Clients and Teams Show less