Experience

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  Rakkani solicitors

  Mar 2010 - Mar 2010

  Receptionist

  Skills Attained: -Expanding on communication skills, through telephone and face to face. -Meeting customers’ needs and words-Adapting to new environments

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  Impression hair and beauty

  Jan 2012 - Jul 2012

  Customer service assistant

  Skills Attained:-Communication and meeting expectations of clients-Being able to handle customer complaints-Using social media campaigns to promote the salon -Organization through appointments being booked-Cash systems

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  Mcdonald's

  Mar 2013 - Jun 2014

  Team member

  Skills Attained:-Working under set times, to meet all targets and service levels -Great communication and working in teams-Prepare food/serve to a outstanding standard for customers

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  Montana marketing

  Jun 2014 - Aug 2014

  Charity fundraiser/sales representative

  Skills Attained: -Excellent customer service skills-Confident face to face communication-Leadership and delegation through assisting trainees on sales techniques-Being able to run group impacts -Setting organisation budgets and monitoring them consistently

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  Leicester city football club

  Aug 2014 - May 2021

  Team leader

  Responsibilities -The management of nine staff members, by teaching and training effective customer service skills to achieve loyalty and providing a excellent experience -Cash handling and the replenishing of stock to achieve maximum sales revenues-Maintain customer satisfaction throughout match days, including busy periods and resolving customer complaints -Delegating team members to keep consistency through structured job rotation/job share and high levels of job satisfaction by working in teams Show less

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  Welcomm communications

  Jun 2015 - Aug 2016

  Sales and marketing assistant

  Welcomm communications Ltd have been accredited as one of the thousand companies to inspire Britain.Welcomm are one of the largest communications specialists of today, offering a complete suite of solutions across mobile, fixed line, telephony, hosted and managed service. In order to deliver the ultimate solution that meets the exactly needs of their customer, Welcomm partner with some of the leading network and telecoms providers such as O2 and Gamma. The following are the main focuses in my role:-E-marketing campaign/Direct Marketing campaign-Text Marketing-Webinar and Event support-Sales reporting -Data cleansing analysis and reporting-Social Media; Experienced in using Hootsuite-Updating the Website with new products, promotions and latest news-SEO-BlogsTechnical Skills Developed:-Advanced Microsoft Excel skills, involving the use of various formulas and having the capability of carrying out VLOOKUP's, pivot tables and conditional formatting.-Email Marketing (CommuniGator)-Media Burst (Text Marketing)-CRM Sage 200-Photoshop-Word and iIllustrator-Proposition Pro-Horizon Akixi-Business Gateway including other various O2 systems-Microsoft Office Show less

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  Peregrine clothing

  Sept 2016 - Sept 2017

  Retail assistant

  Each year during the course of the four day horse trials, I assisted the Peregrine Clothing's stall.My general duties involved:-Ensuring all clothing was well presentable, folded neatly or hung in concise order-Helping customers find there desired apparel of appropriate size, fitness and colours-Advising customers on clothing options and making sure they are satisfied with their purchases-Cash handling-Maintaining stock; sufficient but minimal apparel is on display to keep exclusivity-Promoting Peregrine as a British company and explaining the manufacturing process behind each piece of clothing. Show less

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  John lewis partnership

  Nov 2017 - Dec 2017

  Selling assistant

  -Cash handling and managing stock-Ensuring customer service is maximised from the point of sale to any return inquires or complaints-Maintaining all product and clothing displays

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  Sheffield hallam university

  Jan 2018 - Jan 2018

  Student experience marketing intern

  •Using JRA research findings, competitors research, student focus group feedback and my own student mind frame to plan the content/improvements for the 2018 new UG students prearrival guide.•Analysing website traffic between 2015-2017 reviewing the google analytics report to discover the most popular visited webpages to ensure quality marketing. Comparison of competitor institutions to match against google analytics and further suggestions of improvements.•Development of content for Snapchat for the rest of the academic year based on current events and occasions to increase awareness amongst existing students.•Created a marketing and communications plan for the scholarships scheme launching in 2018 based on previous communications and competitor analysis to target students efficiently.•Observing and collecting feedback from focus group held with Hallam insiders during student panel meeting to discuss new email communications format. Show less

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  Redrow

  Jul 2018 - now

  Key Responsibilities:- Content Creation: Produce high-quality and compelling content, including website copy, blog articles, social media posts across just over 130+ accounts, email newsletters and other collateral, ensuring brand consistency and adherence to the company's tone of voice.- Social Media Management: Managing the company’s corporate and consumer social media accounts which includes the launch of TikTok in July 2022 and more recently being the first in the industry to join Threads. Continuing to develop and implement social media content calendars, create engaging posts, monitor and respond to social media activity, and track performance metrics.- Project Management: Plan, organise and oversee content production from ideas to execution, coordinating with internal teams, external agencies, and designers to meet deadlines and deliver exceptional results.-Website Management: Manage and update content on the website to reflect business and market announcements, along with providing lifestyle blogs, ensuring accurate and up-to-date information that is SEO optimised.- Stakeholder Collaboration: Collaborated cross-departmentally to showcase Redrow effectively, fostering strong internal relationships. Masterfully managed influencer and ambassador relationships, driving brand visibility, engagement, and customer acquisition.- Brand Reputation and Consistency: Manage Redrow's online reputation, reviews, and brand image, while upholding consistent messaging and visual identity across content platforms as per brand guidelines.- Leadership: Experienced in overseeing and managing up to four individuals concurrently in a line management role.- Voluntary Commitments: Championed workplace inclusivity in the ED&I team, supported gender equality through the Women's Empowerment Network, and led the department's morale team, elevating team spirit and engagement. Show less

  • Content Manager

    Jul 2022 - now

  • Trainee Content Manager

    Mar 2021 - Jul 2022

  • Communications Executive

    Jan 2020 - Mar 2021

  • Marketing Communications Graduate

    Jul 2018 - Jan 2020