Experience

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  Hcs infotech private limited

  Nov 2008 - Oct 2009

  L1 desktop support engineer
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  Kartavya consultants pvt. ltd

  Nov 2009 - Nov 2010

  L1 desktop support engineer

  Responsible for manage all IT related issues i.e. Networking, LTO Backup, AD Server, & File Management server, Hardware Troubleshooting, installation of Software, Managing desktops & laptops in Domain, Managing Data Backup, Asset management, Vendor Management, Managing Call login, Provided solution for IT related issues in ITC Manger Bihar.

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  Tsg global services pvt ltd

  Dec 2010 - Apr 2012

  Fms engineer

   Excellent in troubleshooting of Windows Server 2003 and Windows Server 2008 server environment. Install & maintain desktop, laptop. Server & Printer in ITC Domain network. Managing & Monitoring of Active Directory Server, New AD account creation, deletion, giving privilege etc.  Managing & Monitoring of File Management server, creation network drive, giving privilege to all user read, write, modify as per user require.  Managing & Monitoring of DHCP Server & Patch Management Server.  Managing & Monitoring of WHMS Server. Experience in taking NT Backup, Windows Server backup & restored data from LTO Device through NT backup & Networker Application. Installation & troubleshooting of Lotus Notes 6.5.4, 7.0.1 & 8.5 Client & maintain Archive, Local NSF File. Installation & troubleshooting of Microsoft Outlook. Installation & Troubleshooting of Symantec & MacAfee Antivirus Server Console & Clients. Managing Web Based Online java based customer specific application. Managing & maintaining Video conferencing equipment. Managing & maintaining Projector with the System & Video conferencing equipment. Installation & Configuration SAP.  Connecting LAN with IP Management. Knowledge of WAN Technology like Leased Line, ISDN, MPLS. Knowledge of Routing Protocols: RIP, EIGRP, IGRP. Knowledge of VPN clients. Installing & maintaining Network printer. Managing & maintaining more than 105 terminals in ITC domain network. Providing solution under Call login procedure for any IT related issue.  Experience in remote administration. Installing & maintaining Plotter. Knowledge of vender management. Show less

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  Itc infotech

  May 2012 - now

  Installation and maintenance of all systems within a client’s digital environment. Producing documentation on operational, system and user procedures & guidelines. Building, configuration and troubleshooting of server and desktop hardware. Providing advice on selection and purchase of IT equipment. Maintaining maximum availability of supported services for users. Obtaining quotes for supply of goods and services from suppliers. Designing, implementing and managing Active Directory. Monitoring the progress of third-party maintenance contract suppliers. Ensuring that support calls are logged and handled effectively and efficiently. Responsible for disaster recovery, closing security loopholes and access levels. Ensure adequate antivirus protection & solutions are maintained and updated. Identify and recommending improvements for E-mail applications Show less

  • Information Technology Operations Manager

    Mar 2017 - now

  • System Administrator

    May 2012 - Feb 2017