Experience

• 

  Ultimate

  Jun 2015 - Oct 2015

  Internship trainee

  Industrial training

• 

  Cyberspace

  Jan 2017 - Dec 2021

  • Supported global network users with connectivity, VPN, and access issues.• Monitored and maintained network and software components according to established guidelines and best practices.• Recommended proactive approaches to the leadership team to improve the stability of infrastructure components.• Delivered tier-3 support for co-location, customer backup networks, and ISP services.• Configured IP assignment, core network configuration, and DNS setup for new users.• Exceeded SLA standards for response times and problem resolution.• Updated internal customers regarding open tickets and the status of resolutions.• Established positive working relationships with users to quickly resolve problems.• Kept detailed documentation on each support ticket and added lessons learned to the knowledge base.• Created graphical reports to visualize network performance and uptime for management members.• Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.• Coordinated with technical support, service provisioning, and sales teams to deliver network services at or above SLA requirements.• Collaborated with other network engineers to configure and maintain network monitoring and load balancing.• Provided smooth communications by configuring LAN technology, wireless access points, and controllers. Show less • Monitored and maintained network and software components according to established guidelines and best practices.• Monitored Base-Stations and providing first level support for maintenance or new installation-related activities• Closed first-level tickets quickly and met resolution volume requirements.• Led preventive and corrective network and infrastructure maintenance requirements.• Monitored and troubleshoot VSAT clients using iMonitor.• Maintained and supported U2000 infrastructure and platforms.• Monitored Point-to-Point links via Ubiquiti and Ceragon radios• Established positive working relationships with users to quickly resolve problems. Show less

  • Network Operations Center Engineer

    Jan 2018 - Dec 2021

  • Network Operations Center Engineer

    Jan 2017 - Jan 2018
• 

  Cyberspace

  Jan 2022 - now

  Cyber security analyst

  • Developed and maintained incident response protocols to mitigate damage and liability during security breaches.• Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.• Monitored computer virus reports to determine when to update virus protection systems.• Reviewed violations of computer security procedures and developed mitigation plans.• Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.• Collaborated with third-party payment card industry (PCI) compliance partners.• Managed relationships with third-party intrusion detection system providers.• Authored security incident reports, highlighting breaches, vulnerabilities, and Remedial measures.• Encrypted data and erected firewalls to protect confidential information.• Plan for disaster recovery and create contingency plans in event of any security breaches• Provide regular reports auditing regarding current services and latest changes, as well as internal practices Show less