Experience

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  Zale jewelers

  Aug 2004 - Jul 2010

  Fine jewelry office manager

  · Trained new associates (20 people)· Worked in a small team to forecast sales, plan events, and rebalance merchandise.· Was responsible for daily reconciliation of registers and transactions.· Logged and received merchandise and shipments from couriers on a daily basis.

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  Biagini grassi advisory group, llc

  Jul 2010 - Feb 2014

  Operations manager

  · Assisted the managing partners with all related administrative tasks including letter writing, mail, telephones, filing, organizing meetings, ordering supplies, receiving visitors, making travel arrangements· Prepare spreadsheets and PowerPoint presentations as needed. · Handle and maintain client accounts, profiles, new purchases, and events· Assist management team with mass mailings, organizing client events, meetings, and departmental dinners or events

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  Aaron faber gallery

  Feb 2014 - Jul 2015

  Service manager

  · Management of overall daily operations of a luxury fine jewelry and timepiece repair shop· Streamlined repair process for efficiency and cost savings· Evaluation labor costs and time frames for repairs· Entering and tracking of client and stock repairs in the computer system· Developing relationships and working directly with technicians and vendors

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  Salelytics

  Aug 2015 - Oct 2021

  Training and performance specialist

  · Sole curriculum developer and facilitator of monthly onboarding training for new hire employees· Facilitation of B2B sales training including but not limited to policies, objection handling, call flow, compliance, engagement techniques, and testing· Created employee development training initiatives to strengthen skills and reduce attrition for existing employees. · Monthly coordination with upper leadership and talent acquisition for new hire training schedules· Spearheaded mentoring program for an easier transition to the sales floor Show less

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  Jewelers mutual group

  Oct 2021 - now

  Customer care trainer and coach