Experience

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  Mickle communications

  Feb 2017 - May 2017

  Internship

  Created informative articles for the company blog.Assisted with interview shoots for local news segments and documentaries.Conducted market research and outreach to local companies for online ad placements.

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  Meatheads

  Mar 2017 - Jun 2017

  Food truck chef

  • Managed daily food preparation and cooking, ensuring consistent quality and presentation.• Oversaw inventory management, including ordering, receiving, and stocking supplies to maintain optimal stock levels.• Ensured compliance with all food safety and sanitation standards, maintaining a clean and organized kitchen environment.• Interacted with customers, providing excellent service and gathering feedback to improve menu offerings and service quality.• Coordinated with suppliers and vendors to source high-quality ingredients at competitive prices.• Handled cash transactions and maintained accurate financial records for daily sales and expenses.• Implemented cost-control measures to minimize waste and maximize profitability.• Adapted quickly to changing environments and high-volume demands, ensuring timely service during peak hours. Show less

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  Annwich

  Jun 2017 - Feb 2018

  Manager

  • Managed front-of-house operations, ensuring smooth and efficient service.• Created and updated the restaurant website and menus, enhancing online presence and customerengagement.• Provided photography and creative assistance for promotional materials, contributing to marketing efforts.• Performed various tasks in the restaurant, including baking, grill work, and maintenance.• Streamlined operations to enhance customer experience and reduce wait times.• Implemented inventory management practices, reducing waste and optimizing supply chain processes.• Developed and executed staff training programs, improving service quality and operational efficiency.• Organized and managed special events, increasing customer engagement and revenue.• Fostered a positive work environment, leading to increased staff retention and morale. Show less

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  Freddy's frozen custard & steakburgers

  Jan 2019 - Nov 2020

  Manager

  • Led a team of up to 15 employees through day and night shifts, ensuring smooth operations and high service standards.• Effectively communicated with guests, resolving issues promptly and ensuring their satisfaction.• Oversaw the hiring process, successfully bringing in and training new employees while implementing training programs to enhance staff skills and knowledge, leading to improved service quality.• Demonstrated strong problem-solving skills during stressful and busy periods.• Managed inventory and supply orders, maintaining optimal stock levels and minimizing waste.• Coordinated with kitchen staff to ensure timely and accurate food preparation and delivery.• Developed and executed promotional events, contributing to increased customer engagement and sales Show less

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  New horizon foods, inc.

  Nov 2020 - Oct 2022

  Assistant director

  • Successfully managed and inspired a diverse team of 20+ servers, ensuring exceptional service for breakfast, lunch, and dinner services contracted with Keystone At Forevergreen.• Developed and implemented comprehensive scheduling strategies, optimizing staff efficiency and resource allocation to meet high-volume demand for over 150 assisted and independent living residents while maintaining superior service quality.• Led the hiring, onboarding, and training processes, attracting top talent and cultivating a cohesive team culture focused on delivering a seamless and memorable dining experience.• Acted as a key liaison between the culinary team and management, effectively assisting the Director with dailytasks and administrative duties to enhance operational efficiency.• Proactively engaged with residents, actively seeking feedback and promptly addressing any concerns, fostering strong customer relationships and ensuring a pristine dining image. Show less

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  Coach’s corner

  Oct 2022 - Jul 2024

  General manager

  • Led initiatives to foster a positive shift in employee culture, resulting in heightened productivity.• Reduced food cost by 25% and reduced labor cost by 15% over the first 3 months.• Created comprehensive menu and food quality overhauls, achieving elevated standards.• Implemented effective promotional and marketing strategies to drive customer engagement.• Elevated the overall appearance of the restaurant through visual and cleanliness improvements.• Achieved and maintained a perfect health inspection through the Iowa Health Department.• Boosted guest satisfaction by enhancing service protocols, team training, and in-restaurant events. Show less