Experience

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  City of hamilton

  Jun 1997 - now

  Responsible for providing overall leadership in operations and maintenance of the City’s Recreation and Community Facilities (arenas, recreation centres, aquatic and senior centres, community halls, park buildings, fire/paramedic/police stations), ensuring a healthy, productive, and safe environment for staff and members of the public.Leads and supports a team of supervisors that have oversight of various technical duties related to facilities & ground maintenance including but not limited to; HVAC, mechanical, plumbing, carpentry, electrical, pool maintenance, refrigeration, roofing, landscaping etc. Accountable for ensuring initiatives are delivered in accordance with City and Provincial guidelines through the effective and efficient use of financial and staff resources by utilizing a "best practices" approach. Develops and delivers quality services in a timely and cost effective manner and instill a customer service focus with staff. Show less Sports and Entertainment FacilitiesResponsible for the day to day operations and maintenance and facility management and act as primary contact with operational partners of various locations within the Sports and Entertainment Facilities portfolio, including Tim Horton’s Field, FirstOntario Centre, FirstOntario Concert Hall, Hamilton Convention Centre, Parking Operations, Commonwealth Square, Ellen Fairclough Building (Ontario Government), Art Gallery of Hamilton, Pedestrian Overpass, and MacNab Tunnel. Oversee multi-million dollar operational budget, ensuring the efficient delivery of all aspects of in-house and contract operations and maintenance services to facilities within the Sports and Entertainment portfolio.Supervise a diverse team of 25 in-house staff, including HVAC, electrical and stationary engineer trade staff in a unionized environment. Show less Responsible for the day to day operation and delivery of support functions for Facilities Management and Capital Planning, with focus on the following areas:- supervise the Facility Services Centre (Help Desk and Building Controls) including team of associated staff and perform associated administrative functions- maintain and support the City’s integrated workplace management system (ARCHIBUS) and other technologies- plan, implement and evaluate day to day support operations of the Facilities Planning and Business Support group- responsible for facility management/property management within assigned portfolio Show less - worked with quality service approach and was customer service focused to ensure the highest level of customer satisfaction- acted as primary customer contact for internal departments and staff to receive, analyze, prioritize, dispatch and investigate building related inquiries and provide follow up- developed solid understanding of facilities maintenance issues (i.e. electrical, HVAC, plumbing, telephone repairs etc.) in order to prioritize and dispatch accordingly- maintained an expert awareness of buildings issues, department structure and responsibilities, staff locations and telephone numbers, contractors and service contracts in order to assist other employees and the public with inquiries- inputted information from staff time sheets, invoices from outside contractors and closed work orders on departmental maintenance management system (ARCHIBUS) Show less

  • Superintendent, Facilities Operations & Maintenance (Community)

    May 2021 - now

  • Supervisor, Facilities Management

    Oct 2019 - May 2021

  • Supervisor, Facilities & Technical Services

    Apr 2016 - Sept 2019

  • Technical Support & Data Quality Analyst

    Dec 2013 - Mar 2016

  • Facilities Support Coordinator

    Apr 2013 - Dec 2013

  • Facilities Help Desk Clerk

    Sept 2010 - Apr 2013

  • RPT Lifeguard II

    Jun 2005 - Sept 2010

  • Lifeguard

    Sept 1999 - Jun 2005

  • Safety Assistant

    Jun 1999 - Sept 1999

  • Change Room Monitor

    Jun 1997 - Jun 1999
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  Chum radio

  Apr 2003 - Oct 2008

  • Morning Show Technical Producer

    Oct 2006 - Oct 2008

  • Marketing & Promotions Assistant

    Apr 2003 - Oct 2008