Experience

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  Jaypee hotels & resorts

  Jul 2016 - Dec 2016

  Industrial trainee

  Pioneered Hotel Operations Training: Directed 2500+ hours of immersive training in front desk,housekeeping, and F&B departments, cultivating proficiency across diverse hotel functions.Mastered Quality Assurance: Executed 100+ rigorous inspections, ensuring adherence tosafety, cleanliness, and service excellence standards, amplifying efficiency and guestsatisfaction.

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  Holiday inn

  Dec 2018 - Jun 2019

  Assistant chef

  Streamlined Inventory Management: Efficiently managed inventory, reducing waste by 20%and cutting costs by 15%. Utilized advanced systems to track stock levels.Executed Culinary Excellence: Produced and presented top-tier dishes, meeting brandstandards. Achieved 100% consistency in food quality and portion control, maximizing kitchenefficiency.

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  Itc hotels

  Nov 2019 - Mar 2020

  Guest services associate

  Catapulted brand image through proactive resolution of guest issues and enacted personalizedstrategies, also boosted a remarkable 95% guest satisfaction rating.Optimized Reservation & Concierge Services: performed reservation and concierge serviceswith precision, attaining a 98% booking accuracy and enhancing guest experiences by 25%.

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  Hotel amba

  Dec 2020 - Jan 2023

  Customer/guest service and hotel manager

  Employed efficient procedures, resulting in a 90% reduction in overall operations time, ensuring swift guest service without compromising quality.Led training initiatives, improved staff productivity by 25%, increasing scores of guest experiences and overall operational effectiveness.

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  Hospitality and business

  Apr 2023 - Nov 2023

  Customer service supervisor

  Spearheaded sales initiatives, resulting in a 20% increase in monthly revenue through targeted upselling and cross-selling strategies.Adopted relationship management strategies for clientele base of 20 for 2+ processes; analyzed customer feedback, assessed supply channels and did modifications, expanding client-base by 25%.

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  The crown café bar & grill

  Mar 2024 - Jun 2024

  Line cook

  Formulated rigorous quality control measures, succeeding a 98% customer satisfaction rate through consistent adherence to food preparation standards and presentation guidelines.Inspected water and food temperature of 100+ meals prepared as part of charity drive for senior & underprivileged citizens; managed disposal of perishable items, reducing food wastage to 1%.

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  Comfort inn

  Jun 2024 - now

  Night auditor/ front desk agent

  Attained a remarkable 99% accuracy rate in financial transactions and nightly audits, ensuring meticulous attention to detail, precise financial reporting, efficient and unwavering accountability.Revised audit function with 2 employees to increase employee productivity and effectiveness; presented audit review findings to functional leads and business heads of 2 interlinked processes.