Experience

• 

  Target

  Jan 2009 - Jul 2013

  Responsible for Shortage reduction through external and internal theft case closures. Worked as a plainclothes investigator while supervising the uniformed Assets Protection Team. Responsible for the safety of team members and protection of property while building a positive working relationship with the local police department and representing the company in the criminal prosecution of individuals committing retail crimes. Utilized district wide reporting tools and leverage the intelligence gained to identify theft trends and subjects responsible throughout the district covering nine stores. Leveraged the intelligence obtained through reports, surveillance, inventory tracking, and communication with district partners to create investigation alerts for high impact boosters affecting multiple locations. Utilize reports such as count updates and register shortages to identify internal theft. Educate executive leadership team on shortage updates and strategies to reduce shrinkage.Accomplishments:- Led three districts covering over 25 stores in the Philadelphia region in external apprehensions as well as total dollars recovered through external and internal cases.- Improved shortage numbers in each of three years in this location from $690,000 and 2.92% upon arrival down to $460,000 and 1.41% in final inventory at location.- Created a training program for new in role Assets Protection Executives in the district to teach fact finding techniques to improve internal and external case results along with another Senior Assets Protection Leader.- Worked as an instructor and trainer for assets protection team members gaining certification in apprehensions and non violent intervention using the company approved techniques.- Developed five direct reports to promotion into more impactful positions through coaching, training, and leadership preparation. Show less Plainclothes investigator in retail setting responsible for detecting and preventing shortage caused by theft and fraud. Supervised loss prevention team while educating management on ways to reduce loss through process errors and controls. Made apprehensions on subjects committing thefts in a professional manner and gained intelligence on fencing operations through interrogations. Held store employees responsible for policy violations through the coaching process and utilized positive relationships to increase communication between the store team and the assets protection team. Show less

  • Senior Assets Protection Team Lead

    Mar 2012 - Jul 2013

  • Assets Protection Team Lead

    Nov 2010 - Mar 2012

  • Senior Target Protection Specialist

    Apr 2010 - Nov 2010

  • Target Protection Specialist

    Jan 2009 - Apr 2010
• 

  Cvs health

  Jul 2013 - Mar 2014

  Market investigator

  Worked as an investigator covering a district of high risk stores in Center City and the Greater Philadelphia area to reduce shortage and promote Loss Prevention awareness at the store level. I was responsible for conducting surveillances and making apprehensions in a professional manner. In this role I also conducted interviews of suspected boosters to gather intelligence on fencing locations. I maintained a high level of communication with colleagues and Regional managers to keep everyone up to date on theft trends. Gained intelligence on internal theft and took the appropriate steps and partners to resolve the cases. Took daily partnerships with store managers to discuss current theft trends and merchandise protection issues. Show less

• 

  Sears

  Apr 2014 - Apr 2017

  Multi unit assets and profit protection manager

  * Manage the internal and external theft reduction programs in 3 locations to reduce shortage through effective case resolutions.* Manage 5 loss prevention associates including scheduling, training, coaching, and development.* Create and oversee the safety program for the store to reduce losses caused by general liability claims and workers compensation claims.* Lead staff meetings regarding loss prevention strategies and safety priorities and utilize daily partnerships to build awareness among associates surrounding shortage reduction.* Create and execute operational strategies to add profits back into the company's expense accounts. Maintained and directed the return to vendor programs* Turned safety focus store into star award winner for best safety results and lowest $ lost through safety claims.* Reduced shrink losses for location by $166,000 in one fiscal year through operational excellence and education around how losses occur.* Circle of Excellence Award Winner: Top 5% of stores in shrink improvement, safety results, and internal and external key department apprehensions vs. previous year! Show less

• 

  Target

  Apr 2017 - Mar 2020

  Senior assets protection team lead
• 

  The tjx companies, inc.

  Feb 2020 - now

  - Responsible for all aspects of the Loss Prevention and safety program in an assigned District of Stores to include internal and external theft resolution, financial controls, alarm and key controls , and all other LP tasks as assigned.- Manage a team of Loss Prevention Detectives in all areas from hiring, training, scheduling, coaching, and development.- Ensure all merchandise protection and other company standards are met through thorough communication and follow up with management in all stores.- Respond to and handle any critical incidents - Build strong partnerships with District Manager,Store managers, HR, and other business partners to ensure all LP trainings and policies are executed in all stores successfully- Build Partnerships with Local Law enforcement for strong communication and prosecution of crimes affecting the company while creating the safest atmosphere for our associates. Show less - Responsible for 34 Marshalls store locations covering three districts to identify and resolve internal theft in the Philadelphia and NJ area.- Build partnerships with store management to drive and educate store associates on Loss Prevention policies to help reduce shrink in all locations.- Work with law enforcement and other agencies on cases involving prosecution.- Mentor and develop store LP detectives to help develop them to the next level by coaching them on internal case identification.- Partner with District Managers, Regional HR managers, and other key business partners to establish protocols and best practices while sharing insights learned via store visits.-Named LP Investigator of the Quarter for both Quarters 3 and 4 for the region consisting of 11 Investigators covering NY/NJ/PA/CT Show less

  • District Loss Prevention Manager

    Aug 2022 - now

  • District Loss Prevention Supervisor

    Nov 2021 - Aug 2022

  • Multi District Loss Prevention Investigator

    Feb 2020 - Nov 2021