Experience

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  Sangrose laboratories pvt ltd

  May 2009 - Mar 2011

  Accounts cum marketing trainee

  Job Profile:• IN ACCOUNTS DEPARTMENT - handled Journal Transactions, Sales Tax Works, Bank Reconciliation works, Cash Book Writing, Ledger posting , Creditors reconciliation, Accounts Receivables and Payables, Petty expenses. Training of new staff regarding the job profile to be followed of how order is calculated or billed to set a standard payment receipt on dispatch of goods.• IN MARKETING DEPARTMENT - also handled Order Processing , Dealing with Customer Complaints ,Sales Executive Co-ordination, Customer Follow Up ,Comparison of Marketing Expenses with Revenue, etc Show less

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  Poornam info vision

  Jan 2012 - May 2013

  Customer relationship executive

  Job Profile:• Debug and correct technical issues on Web servers, • Handling Level 1 and Level 2 chats for foreign clients and customers. • Handling customer queries in Kayako ticketing system.• Training and monitoring of Team allocation of work in every shift. Resourcing of all employees within the organization to a productive work beneficial to the company on client off.• Quality analyzing of work processed by members within the team.

• 

  Acis trivandrum

  Sept 2013 - Aug 2015

  Senior process associate

  Job Profile:• IN RETAIL ADMIN - handled customer queries by email, through call, cross skilled in retail installment team for a month in processing refunds for customers, write off of outstanding balances. Quality audit of Team, Leftover Report Status of the Team. Managing the Knowledge Manual Portal of Retail Admin Team. SLA being met for newly set mail box and daily report being sent for survey query.• Team managerial skills by allocating work for a team of 15 candidates and providing absolute customer satisfaction for all queries.• Training junior CSA in work atmosphere and how to caliber to needs of customer as well as retaining self Quality achievement and productivity to 100% Show less

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  Allianz technology

  Sept 2015 - now

  Have managed a team during the absence of a Team Leader which gives me the experience of responsibilities of the advertised job role. During this time, I have driven team towards achieving our daily and monthly targets, identify process challenges and be proactive in fixing the issue. Have enforced team building activities and kept team motivated to achieve targets and build their skills stronger for the career they aspire. Escalated required aspects to the clients. External Responsibilities :- To ensure that all SLA, KPI and quality requirements are met.- Identify opportunities to improve and add value to services and products by implementing ideas.- Participate in the development and achievement of the team as well as ACIS business plans.- Identify priority work appropriately.- Schedule tasks in accordance with daily review of priorities.- Highlights when dead lines may not be met and solutions suggested.- Inputs or process cases within timescale required.- Anticipates potential difficulties in meeting targets and take action to avoid.- Highlight risk or failure to the team leader- Assisted clients during the ramp down for utmost support in calls other adhoc work to be completed in the required time phrase, hence provided support to Management as and when required, to ensure collective Business goals of the unit are met consistently. Show less

  • PMO Specialist

    Sept 2020 - now

  • Deputy Team Lead

    Sept 2015 - Sept 2020