Experience

• 

  M & m scale company

  Aug 2002 - Nov 2004

  Cash handling systems technician

  • Onsite and Workshop repair and servicing of Cash Handling Machines such as Note Counters, Coin Counters, Coin Sorter and Coin Scales.• Carrying out maintenance service on machines in Central Banks and Branches• Calibration and verifying of Scales • Diagnosing of electronic boards and power supplies of machines using technical manuals.• Completing job cards and quotations on repairs required

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  Avery berkel

  Feb 2004 - Oct 2006

  Cash handling systems technician

  Cash Handling Systems Technician

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  Cash processing technologies (pty) ltd

  Jun 2009 - Feb 2015

  Cash handling systems technical manager

  Repair, Calibration, Service and Maintenance of Note Counters, Coin Sorter and Counters, Tellermate Cash Systems and Coin Scales

• 

  De la rue

  Feb 2015 - Feb 2017

  Cash processing systems field engineer

  •Repair, Maintenance and installation of De La Rue Cobra Electro mechanical Heavy Duty Currency Counter Sorter Machines in Bank Cash Centers in Southern Africa.•Responsible for daily, weekly, monthly and annual services of currency counter sorter machines onsite.•Troubleshooting and replacing of faulty electronic and mechanical components.•Installing software on machines and interfacing text overlay – printer devices on currency sorter counter machines.•Calibrating both electronic and mechanical devices on currency sorter counter machines to the required specification using technical manuals.•Performing monthly database maintenance and backup on machines.•Refurbishing worn out mechanical components on machines.•Completing job cards and communicating with Head Office. •Ordering spare parts, stock taking and controlling of stock onsite including writing reports of spare parts usages monthly.•Responsible for training Junior Engineers onsite.•Writing weekly and monthly technical performance reports for machines onsite and presenting them to management and customer management. Show less

• 

  Giesecke+devrient

  Feb 2017 - now

  KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES)•Managing a team of service technicians, countrywide ensuring effective customer service support, aligned to the SLA•Leading incident response, diagnosis, and follow-up on machine issues customer site•Working with team members to set individual performance goals, and supporting them in meeting and evolving their goals and career path•Project managing new and existing initiatives•Work closely with the recruiting team to hire high potential candidates from diverse background, and helping with onboard new team members•Triaging incoming workload, maintaining focus on priorities, and setting realistic expectations for both peers and team members•Coordinating and communicating with other members of the G+D engineering teams on relevant projects, and contributing to the organizational strategy•Continuously developing the roadmap of the team in alignment with the Technical team, and helping to draft and execute the team’s annual and quarterly plans•Provide continuous feedback, address underperformance, and recognize the individual strengths and contributions of your team members•Leading the definition, refinement, and execution of the processes through which the team leader performs work•Create plans for prioritizing technical and resourcing challenges in your organization•Ensure invoicing for all active projects/ and or Spare parts, staff time entries and expense reports are completed correctly on-time and reported to management on a monthly basis Show less My responsibility is to manage of day to day operations of the workshop within the CSS and also maintain a healthy relationship with internal and external customers, in addition to the core technical support function, providing adequate feedback, guidance, training and operational support.KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):• Maintain customer relationship• Training, mentoring and supervising Staff and Interns within the Workshop environment• Provide a view of productivity for staff and workshop holistically• Ensure compliance is adhered to at all times• Ensure cost are kept at minimum by using resources efficiently• Highlight technical problems encountered on the products• Ensure proper use and safe keeping of tools• Enhancement and attainment of Internal and External Service Delivery in terms of SLA metric achievement, Build value add business relationships and also Increasing customer satisfaction levels• Before a product leave the workshop ensure Show less

  • Service Manager

    Jun 2022 - now

  • Workshop Supervisor

    Dec 2019 - Jul 2022

  • Field Services Engineer - Cash Systems

    Feb 2017 - Dec 2019