Experience

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  Certified platinum financial services

  Jan 2017 - now

  Tax customer service specialist

  In my role as a Customer Service Specialist at Certified Platinum Financial Services, I demonstrateda commitment to client satisfaction by proactively engaging with new clients and delivering outstandingcustomer support. My responsibilities extended to analyzing customer feedback and data, providingvaluable insights to the account management team to enhance customer relationship managementstrategies. Utilize exceptional phone management skills to efficiently resolve customer issues related to tax inquiries, demonstrating a sharp understanding of tax regulations and procedures.- Demonstrate accuracy and attention to detail in preparing tax forms, ensuring accurate completion of the company's files, and maintaining a high level of data entry accuracy.- Strive for and guarantee 100% customer satisfaction by addressing inquiries, providing clear and comprehensive information on tax-related matters, and fostering positive client relationships.- Led clients in navigating the company's portal and handling documentation processes, demonstrating proficiency in data entry to maintain accurate and up-to-date records.- Secure the initiative to publish engaging and informative social media posts daily, showcasing the company's expertise in tax services, fostering brand visibility, and engaging with the online community.- Schedule appointments with clients, optimizing organizational and time management skills to ensure timely and efficient service delivery, meeting and exceeding customer expectations in the tax service process. Show less

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  Georgia state university

  Oct 2021 - Mar 2022

  Customer service specialist

  - Enhanced multitask in a fast-paced environment, managing numerous 40+ high-volume phone calls concurrently while delivering exceptional customer service.- Schedule appointments for students with precision, displaying effective time management skills in a customer service capacity.- Apply a basic level of computer proficiency across multiple major platforms, specifically tailored to the company's requirements, showcasing adaptability and a foundation for potential growth in the cybersecurity field.- Execute exact data entry tasks while filing and arranging company documents, ensuring accuracy and compliance with data security protocols.- Supervise a positive and student-centric attitude during engagements, fostering a welcoming environment.- Developed effective time management before project deadlines, exhibiting strong organizational skills crucial for both customer service and data entry responsibilities.- Recognize the importance of teamwork in achieving collective goals, contributing collaboratively within the college work-study context. Show less