Experience

• 

  Sunbury transport ltd.

  Aug 1994 - Feb 1998

  • Division Manager – General Motors

    Aug 1996 - Feb 1998

  • Interim Van Operations Manager & Shift Supervisor

    Aug 1994 - Aug 1996
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  Skillsoft

  Mar 1998 - Apr 2016

  • Directed a team of Certified Subject Matter Experts (virtual Tutors) who provided world-class learning support, guidance and encouragement to 15,000 students annually.• Managed 24x7 global tutoring coverage and quality assurance across a broad spectrum of IT certifications (Microsoft, Cisco, Oracle, CompTIA, Office, etc.) as well as business skills certifications (Six Sigma, PMI, Prince2, and ITIL). • Consistently exceeded all content development production targets for two Skillsoft product lines (TestPrep & Daily Email) spanning 125+ certification exams across 15 vendors. • Collaborated with Account Teams and customers on complex IT competency frameworks and developed customized learning solutions in order to drive customer utilization, satisfaction and success. • Supported all global teams (Sales, Product Marketing, Product Development, and Product Management) with SME expertise and up-to-date knowledge regarding emerging technologies, vendor certification news, and industry trends.• Held full P&L accountability for Shared Services Department which fulfilled customer shared service agreements through outsourcing partners. Show less

  • Director of Tutoring/Mentoring Services

    Feb 2001 - Apr 2016

  • Manager of Mentoring Support

    Feb 2000 - Feb 2001

  • Team Leader / Mentor

    Mar 1998 - Feb 2000
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  Plato testing

  Sept 2016 - Apr 2021

  Director of operations, eastern canada

  • PLATO Testing addresses the technology talent shortage in Canada and brings meaningful training and employment to Indigenous Peoples across Canada.• Responsible for PLATO Testing Operations in Eastern Canada. • Managed national college accredited Software Tester Training Program and drove continuous learning across the organization.