Experience

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  Self employed

  Jan 2009 - Jun 2012

  Freelance tutor

  organize private & group lessons and project&homework assistance for undergraduates

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  Polivinil plastik ltd.

  Aug 2011 - May 2012

  Finance assistant

  Helping with accounts receivable, payable and bank statement reconciliation ,managing the monthly tracking of our physical inventory and preparing monthly or weekly financial reports as required.

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  Comodo

  Jun 2012 - Feb 2020

  Implement effective strategies and direct sales teams for promoting the company’s products/services to large customer audiences dispersed across diverse Turkish markets. Deliver support for negotiating and finalizing multiple sales contracts, driving profitable gains for the organization. Build and develop a results-driven sales workforce with a keen focus on achieving business designated goals. Devise and execute robust policies/procedures, allocate necessary marketing material, and guide with best practices to propel teams’ performance. Accomplish maximum client satisfaction by continuously infusing innovation, passion, and creativity into customer buying journey through effective engagement. Foster productive/lucrative relationships with existing and potential key district customers. Selected Contributions:• 2019  Doubled web host resellers’ revenue, while enhancing profitability by three-times through the implementation of a robust pricing model.• 2018  Augmented individual/total sales revenue by 40% and 27% respectively, despite of economic crisis in Turkey and Dollar/Turkish Lira parity doubled during 2018.  Leveraged exceptional negotiation/persuasive skills to win largest Turkish government bank as a client that drove organizational reputation and success. • 2017 Conceptualized strategic plans, mobilized overall resources, and ensured seamless growth that consolidated Comodo’s image as a leading digital signature brand across the competitive Turkish market.• 2016  Maintained a collaborative leadership style to boost staff's morale, ultimately augmenting the overall productivity and performance of the sales team by 50%.  Devised and executed growth-focused strategies that supported the organization to become a number-one digital signature brand across the Turkish market (2015 - 2016).• 2015  Delivered thoughtful direction and support for enhancing market share (in terms of customer number) and resellers’ sales revenue by 100%. Show less Drove consistent business growth and achieved financial gains for the organization by supporting sales strategies in partnership with Operation Manager.Delivered quality support and guidance for identifying/resolving issues at initial stages. The enhanced skillset of junior/new staff on various sales techniques through effective coaching and guidance. Conducted and led weekly team meetings with a keen focus on defining future goals and discussing achievements. Oversaw the technology evaluation stage of the sales process. Conducted competitive market research to determine customers’ existing trends/demands, while devising strategic plans to meet emerging clients’ requirements. Show less

  • Inside Sales & Sales Support Manager

    Jan 2015 - Feb 2020

  • Sales Team Lead

    Sept 2013 - Jan 2015

  • Sales Engineer

    Jun 2012 - Sept 2013
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  Ocm auto financing group ltd.

  Feb 2021 - now

  Supervised day-to-day operations of AR and Collections activities, ensuring strict adherence to internal controls.Managed a team of seven collections professionals, support a positive team culture for Collection Agents, providing day-to-day guidance, coaching and mentorship. Model best practices, recommend solutions, identify knowledge or skills gaps within team and facilitate training as required.Conducted daily account reviews, ensuring timely collection of receivables and compliance with payment terms.Prepared, analyzed, and monitored various reports for management, providing actionable insights.Conducts investigations for problematic and long outstanding accounts and analyses payment trends and statistical data of complex accounts to ensure accuracy of past and future transactions.Maintaining collections database and reporting on results of collections efforts.Work closely with the claim departments for fraudulently cashed cheques.Effectively handled sensitive accounts, including disputes, through direct client communication.Played a key role in training and development initiatives for existing and new team members. Show less Accountable for collecting delinquent and overdrawn accounts while prioritizing efficiency and client service excellence.Conducted inbound and outbound collections calls, negotiating payment arrangements and addressing account inquiries.Utilized probing techniques to understand customer needs and provide tailored payment and collections strategies.Generated financial statements and reports, offering insights and recommendations for accounts receivable management.Adhered to documented policies and procedures, ensuring accurate transaction execution and comprehensive record-keeping. Show less

  • Collections Team Lead

    Jun 2022 - now

  • Collections Specialist

    Feb 2021 - Jun 2022
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  President's choice financial

  Oct 2021 - Feb 2022

  Payments & rewards representative (october 2020 – february 2021)

  Delivered exceptional service to retail store customers across PCF pavilions within Loblaw retail banners.Engaged customers confidently, demonstrated excellent communication skills, and recommended relevant products and services.Successfully achieved sales targets by becoming a product expert and understanding customer needs in a customer-centric environment.Maintained the highest level of integrity and accountability while handling confidential customer information.