Experience

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  Fundraising event “ au coeur de la mode ”

  Nov 2006 - Nov 2006

  Volunteer

  •Managed sales and purchasing area in the OONU fashion brand.•Facilated information about the brand.•Promoted the brand with potential clients during the event.

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  U design udem

  Oct 2007 - Oct 2007

  Assitant

  •Supported in backstage of Macario Jimenéz's runway.

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  Udem

  Aug 2008 - May 2009

  Vice president student board

  •Coordinated the logistics of fashion runways and events. •Established communication between the memebrs of the student board.•Persued projects and create public relations with stakeholders.

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  Free pin up girl

  Oct 2008 - Oct 2008

  Fashion runway

  •Colaborated in the organisation of the event.•Participated with a desing.

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  Little black dress.

  Apr 2009 - Apr 2009

  Fashion runway

  •Orgainised and Logistic of Fashion Runway in Hotel HABITA. •Managed communication media and publicity.

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  Event expert inc. (corporate event planner services )

  Jan 2010 - May 2010

  Internship

  •Consulted and landing design ideas.•Furnitured ambiance and management.•Strongly involved in event organization.

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  Textile national institute & textile industry research association (aitex)

  Apr 2012 - Jan 2013

  Supervisor

  •Encouraged textile companies to be part of AITEX’s certification OEKO-TEX Standard 100 and Made in Green by OEKO-TEX •Collaborated in the process of AITEX’s certifications for three textiles companies in the region with the Made in Green certification•Supervised textile companies to follow the manufacterer’s and supplier’s Code of Conduct for each inspection serving customers by backing-up manager; answering questions, forwarding messages, confirming auditing dates, keeping members informed about inspection and updated information. Show less

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  Cámara de la industria textil de puebla/tlaxcala

  Jan 2013 - Dec 2014

  Office assistant

  •Assited with CITEX’s design publicity according to the project’s objective, using Photoshop, Illustrator and InDesgin programs working side by side with the printing office•Coordinated the logistic and shedule of CITEX’s events (conferences, trade meetings, trainings, business travels etc.), assisting with registrations, payments, confirmation, reserving rooms and transportation, organising accomodation and arranging for refreshments and necessary equipment •Maintained and gathered databases, records, confidential files and other related information for Chamber needs.•Adressed telephone calls, answering inquires from members and other clients regarding Chamber’s services • Produced letters, memos, agreements and agendas from straight copy, rough draft, or oral instructions Show less

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  Exintex 2014

  Jul 2013 - Mar 2014

  Conferences & fashion runways manager

  •Led seven Fashion Catwalks and organized +10 international conferences•Managed staff of ten people, coordinating their activities and giving briefings •Administered event’s budget ensuring that finances were clear throught the program plan, ensuring all events are within scope and within budget•Arranged accommodation and transportation for lecturers, models and designers•Supported in the Design Department with publicity expertise and graphic design

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  Ralph lauren

  Dec 2015 - Dec 2015

  Student job

  •Assisted costumers in locating their items of purchase • Inspected items for any breakages or damages• Organized stock according to the season sale•Set up garments in the store facilitating clients to browse•Handled safely and delicately the items in store•Applied price ticket on clothes considering the discount for each garment

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  Taiyari tortillas

  Mar 2016 - Jun 2016

  Student job

  •Promoted the product and closed negotiations with potential clients. •Reinforced the publicity of the product throught the social media and local clients.•Collaborated and sell the product in events and in the local store.

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  Lolaliza

  Sept 2016 - Dec 2016

  E-commerce internship

  •Assisted on the online assortment: images, content, product’s information and categorization ensuring all products are beautifully and strategically merchandised across the site•Maintained products by checking stock to determine inventory levels, anticipating requirements and future order from customers•Facilitated weekly photoshoot sessions for the new products, preparing the outfits one day ahead, ordering the racks and scheduling the location for the sessions • Recommended new trends for each product category on site by researching on trends and competition’s website Show less

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  Restaurant pulled urban food

  Apr 2017 - Sept 2017

  Student job

  •Quickly mixed and served simple and complex cocktails according to projected business • Prepared beer, wine and spirits following safety, sanitation and legal policies for handling beverages•Maintained a clean and organized work area, removing glassware accumulated at the bar to consistently preserve a neat service area•Washed up glasses, dishware and utensils and stored them in serving stations and cupboards • Worked diligently to assist co-workers when necessary Show less

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  Revista escenarios

  Dec 2017 - Apr 2018

  Writer

  •Collaborated with a weekly release related in the fashion industry•Researched for a subject and story ensuring work is well written, accurate and submitted to deadline•Attended to fashion shows, fairs and conferences for research material•Conducted interviews with designers and visit retail stores to stay up to date with trends and developments relating to the fashion industry

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  El palacio de hierro

  May 2018 - May 2019

  Personal stylist/ sales associate

  •Maintained client relationships to the standards required to achieve personal sales targets and related KPIs.•Cultivated future customer connections with the brand (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls)•Responsible for building a client base of loyal shoppers who make frequent purchases by responding in a timely manner to clients’ emails, texts and phone messages.•Managed a variety of communications methods such as; WhatsApp, Instagram and Facebook to promote new arrivals, sales, actions and events from the store.•Follow up with clients on any outstanding issues (i.e. alternations, delivery of merchandise, etc).•In-depth knowledge and expertise in men and women's RTW, accessories, luxury, fashion, retail and especially customer service excellence.•Received sales training from Luxury brands such as; Burberry, Carolina Herrera, Gucci, Salvatore Ferragamo, Tiffany & Co., Louis Vuitton, Yves Saint Laurent, etc. Show less

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  Cámara de la industria textil de puebla/tlaxcala

  Jun 2019 - Nov 2021

  Project manager

  • Administered Social Media channels such as Facebook, Twitter, and Instagram • Created engaging multimedia content and/ or outsource this effectively on the company’s social media using Illustrator and Premiere Pro• Maintained and gathered databases, records, confidential files and other related information for Association needs• Managed job exchange assistance• Produced mailings, agreements and agendas from straight copy, rough draft or oral instructions • Enforced trade opportunities for the members of the Association Show less

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  Teleperformance

  May 2022 - Mar 2025

  Customer service representative

  • Engaged with approximately 20 customers daily, addressing inquiries related to machinery rentals, equipment damages, and maintenance follow-ups.• Managed customer communications via chat and email, providing prompt responses to inquiries, clarifications, and machinery requests.• Oversaw and maintained the company’s social media presence on platforms including Twitter, Facebook, Instagram, LinkedIn, and YouTube using Sprout.• Processed Warranty Registration web forms for machinery within the Service Information Management System (SIMSi).• Tracked and analyzed machinery sales performance within the Opportunities module on Salesforce. Show less

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  Tecnológico de monterrey

  Jul 2024 - now

  Customer service representative

  •Provide comprehensive and high-quality customer service, characterized by respect, professionalism, empathy, and a human-centered approach, to all audiences (students, parents, and staff) through telephone interactions, ensuring clear communication aligned with institutional values.•Efficiently manage a high volume of inbound and outbound telephone interactions, ensuring timely and effective assistance in every contact, prioritizing the prompt and efficient resolution of user inquiries and requests.•Strictly adhere to institutional communication protocols, addressing various topics in accordance with current procedures, ensuring consistency in the information provided and strengthening user trust in the service.•Proactively follow up on all user requests, inquiries, and complaints, guaranteeing complete responses within established timeframes. This includes thoroughly reviewing case or user history, utilizing available tools and resources, and collaborating with other departments to ensure an effective resolution.•Accurately analyze and identify customer needs, clarifying information, thoroughly investigating each issue, and providing strategic solutions or viable alternatives within the set deadlines, ensuring proper follow-up until the case is fully resolved.•Strategically channel and coordinate requests that require intervention from other departments, ensuring the effective transfer of case history and relevant information so that management flows smoothly and resolution times are met.•Record and document all user interactions in the service management system, ensuring accurate information updates, which will enable efficient case tracking and facilitate continuous service improvement.•Deliver measurable user experiences, reflected in key customer satisfaction indicators (CSAT) by implementing best service practices, ensuring high-quality assistance, and fostering customer loyalty through personalized and solution-oriented interactions Show less