Experience

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  Mci

  Mar 1995 - Aug 1998

  Reports and analysis

  Created and maintained release schedules and implementation plans for proprietary software. Facilitated and maintained the Change Control Board covering hardware and software requirements. Researched funding approval for internal projects. Maintained project database, updated and validated information for Director's Development Plan and compiled daily and weekly reports for meetings.

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  Usa.net, inc

  Aug 1998 - Dec 2001

  Sales engineering coordinator

  Authored corporate level responses to Requests for Proposals and Requests for Information as well as various service manuals to include synchronization for the USA.NET Calendaring and Blackberry forwarding instructions for the Exchange Messaging platform, Sales Engineering training manuals including PowerPoint presentations. Managed and maintained Exchange Messaging platform demonstration accounts, USA.NET Reference Program, Exchange Beta and Pilot programs.

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  Stock building supply

  Mar 2004 - May 2009

  Project manager / release coordinator / business systems analyst

  Developed and provided training on internal processes and procedures increasing user efficiency. Managed ongoing deployment and maintenance of proprietary software by creating and maintaining release schedules and coordinating communication of production installs to all of IT. Established and maintained Lessons Learned sessions for each release and projects as required. Determined dependencies between projects and adjusted the installation requests accordingly.

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  Wolseley

  Sept 2007 - May 2009

  Manager of service transition

  Managed the implementation of ITIL v3 release, control and validation processes including change management, release management and configuration management for Wolseley North America branching into global process management.Facilitated and maintained the Change Control Board (global and continental) covering hardware and software requirements as well as project/program change in scope, schedule, and budget

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  3t systems

  Dec 2010 - Aug 2011

  Project manager

  Managed 10-15 Professional Services projects at a given time which vary in size from 10 hours to over 500 hours ensuring projects were implemented on time and on budget while maintaining communication with both the client team and the internal implementation team.

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  Catholic health initiatives

  Sept 2011 - Apr 2016

  Administered Clarity PPM (Portfolio and Project Management) tool for user account set up, maintenance, and terminations as well as project & idea creation and maintenance including troubleshooting user issues for resolution in a timely manner for over 400 users.Ensured effective and proper portfolio, program, and project governance is utilized across the PLC for the project portfolio from project request to defined project including capturing project change with continuous review of gaps and opportunities of improvement of PLC process, training, and governance for over 250 active projects. Show less

  • Governance and Change Control Administrator

    Oct 2012 - Apr 2016

  • Portfolio/Release Anaylst

    Sept 2011 - Oct 2012
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  Kaiser permanente

  Jun 2016 - Dec 2016

  Project manager ii

  Responsible for managing 4-5 projects in Population Health ensuring projects proceed along the expected schedule; taking action as needed when changes in project occur. Collaborate with multi-functional teams across Kaiser Permanente including providers in hospital settings to IT professionals, as well as, those within the business organization for Complete Health Solutions.

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  Nelnet

  Jan 2017 - now

  Responsible for coordinating, approving and communicating all application standard and emergency Infrastructure changes and Deliver releases. Facilitate weekly Delivery meetings and Infrastructure Change Advisory Board (CAB) meetings. Providing guidance, assistance, coordination, and follow-up on change management requests.Support process adherence and assist in development of process efficiency for both Change and Release Management. Create and maintain reporting to provide metrics for Infrastructure and Delivery changes. As part of communicating changes, translate technical details into business relevant language as part of communicating changes. Show less

  • Identity Program Manager

    Feb 2022 - now

  • IT Infrastructure Engineer - Change Management

    Jan 2017 - Feb 2022