Experience

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  Saudi aramco

  Nov 2006 - Oct 2013

  Administrative clerk

  •Utilized SAP software to generate reports and maintain accurate records.•Answered and redirected telephone calls to ensure effective communication and prompt responses to inquiries.•Scheduled and coordinated meetings, including preparing agendas, booking venues, and distributing meeting materials.•Analyzed business marketing efforts to identify trends and opportunities for improvement.•Established procurement channels and coordinated purchasing activities for timely material acquisition.•Organized and archived all process documentation for easy retrieval and compliance with organizational standards. Show less

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  Professional development center - global division

  Mar 2018 - Dec 2018

  Training programs coordinator

  •Managed participant registration, confirmations, and communication regarding training programs.•Collaborated with experts to develop curricula and training materials that align with industry standards and student expectations.•Evaluated training program effectiveness using participant feedback, assessments, and performance metrics, and made adjustments as needed.•Identified, recruited, and prepared trainers and facilitators to deliver high-quality training.•Cooperated with management to assess training needs and objectives and customize programs that address those specific challenges.•Facilitated communication between companies and students for sponsorship opportunities.•Participated in developing marketing strategies to promote training programs and increase enrollment. Show less

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  Flow consortium

  Mar 2020 - May 2021

  Station supervisor

  •Supervised the daily operations at the metro station, ensuring efficiency and safety in all activities.•Managed train schedules and coordinated with control centres to ensure timely departures and arrivals.•Carried out regular inspections of station facilities, equipment, and systems to identify maintenance needs and ensure operational readiness.•Assured all maintenance activities were performed according to established protocols, safety standards, and regulatory requirements.•Led and monitored station personnel, including train operators, maintenance staff, and customer service agents, providing guidance and support.•Tracked customer service interactions and addressed issues and complaints to enhance passenger experience.•Observed key performance indicators (KPIs) related to station operations, personnel performance, and maintenance activities, using data to drive improvements.•Provided updates to senior management on operational performance, maintenance needs, and safety concerns. Show less

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  Emkan finance | إمكان للتمويل

  Jul 2021 - Apr 2023

  Quality and governance manager | financial analyst | team lead

  •Performed audits of financial processes and practices to identify areas for improvement and ensure compliance with internal controls and external regulations.•Set and tracked KPIs for quality assurance in financial operations.•Supported quality initiatives and performance enhancement efforts across the organization, cultivating a culture of continuous improvement.•Developed and implemented a product quality assurance strategy that covers all phases of development and aligns with organizational goals.•Established quality assurance compliance objectives and consistently achieved targets by monitoring progress and implementing necessary corrective actions.•Trained planning team interns in scheduling and timetable management, equipping them with essential planning skills.•Analyzed financial data to guide business decisions by preparing detailed reports highlighting insights into financial performance and operational efficiency.•Engaged in planning and evaluation meetings to identify issues and propose effective business solutions, using financial data to support recommendations.•Identified opportunities for optimizing financial and quality operations by implementing best practices to improve efficiency and accuracy. Show less

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  Modern technology company ltd (moteco)

  May 2023 - now

  Quality and governance manager

  •Oversee the creation and implementation of quality assurance protocols and procedures for all projects.•Develop, implement, and maintain the Quality Management System (QMS) in compliance with industry standards.•Cooperate with project teams to define quality objectives and metrics.•Conduct regular audits and assessments of processes to ensure compliance with quality standards and regulations.•Implement corrective and preventive actions to address non-conformities.•Execute governance frameworks that promote best practices and risk management strategies.•Work closely with cross-functional teams, including engineering, operations, and project management, to integrate quality standards throughout all project phases.•Manage supplier and subcontractor relationships to ensure compliance with service quality standards.•Lead ongoing improvement initiatives to boost operational efficiency and quality.•Submit regular reports for senior management on quality performance, compliance status, and improvement initiatives. Show less