Experience

• 

  Topshop topman

  Nov 2012 - Aug 2014

  Experienced team member

  • Customer focused service and sales role.• Greeted customers and ascertained customers' needs.• Helped customers with questions, problems and complaints in person and via telephone.• Stocked shelves and supplies and organised displays.• Organised racks and shelves to maintain the visual appeal of the store.• Verified that all customers received receipts for purchases.• Trained and served as a peer coach for new sales associates.• Processing sales, online orders and authorising returns.• Responsibility of till and queue control. Show less

• 

  The manchester metropolitan university

  Oct 2015 - Jun 2017

  Student ambassador

  • Trusted to be the University’s first point of contact.• Assisting prospective students, parents and carers promoting Higher Education through campus and facility tours.• Answering course and general queries.

• 

  Swissport

  May 2016 - Sept 2016

  Passenger service agent

  • Trusted to hold an Airside Security Pass at Manchester Airport.• Successfully completed General Security Awareness Training (GSAT).• Customer focused service and sales role on check-in for Ryanair. • Addressed passengers’ concerns about delayed and cancelled flights and resolved the issue through frequent public announcements.• Maintained a friendly, positive attitude when dealing with distressed passengers.• Responsibility of boarding and disembarking passengers off aircrafts for multiple airlines of Ryanair, Etihad and Lufthansa.• Responsibility of completing accurate passenger documentation at airport gates for the dispatcher.• Trusted to meet unaccompanied minors off inbound aircrafts. Show less

• 

  Thomas cook

  Sept 2017 - Sept 2019

  Responsible for Mainland Spain, Balearic Islands, Canary Islands, Portugal and North Africa (including: Cape Verde, Tunisia, Egypt, Morocco and Gambia)• Identify promotion opportunities across all channels to drive sales for allotted destinations.• Support yield working within the channels to promote directional selling and measure work against UK targets• Support growth in profitability by working closely with the commercial teams to understand the key promotions that will drive improved results. Making suitable recommendations of tactical activity including discounts through margin to improve load factors and measure return on investment following promotion and communication• Leveraging product knowledge to highlight opportunities to achieve commercial value; training for retail teams, use social media to promote destinations internally and support the planning of educationals. • Manage relationships with key destination suppliers and leverage their promotions while meeting their requirements on marketing activity• Input to and execute 12 month campaign plan. Working within destinations to make suggestions of commercial messages and campaigns. Work alongside finance/market insight to measure return on investment and provide business with key recommendations for future campaigns. Show less Responsible for the Canary Islands of Fuerteventura and Lanzarote and Portugal for Thomas Cook’s charter product. Overseeing Tenerife, Gran Canaria and Madeira in colleague’s absences. • Supporting growth in profitability through analysis of the market, competitor and internal data. Making suitable recommendations for gateways based on findings to ensure targets are met.• Identifying opportunities for profit and volume growth but also product knowledge highlighting opportunities to improve commercial awareness of gateways. I was the UK Product Brand Champion for the brand Sunwing responsible for managing and sourcing competitive ancillary packages, pricing, setup, retail training, PR and marketing.• Working with contracting, in-resort teams and quality managers to ensure the product portfolio meets the needs of the UK market and choosing the right properties to feature.• Ensuring online and offline content is accurate and meets customers’ expectations, producing brochure paginations, monitoring property rankings online and managing the errata process.• Supporting Yield Analysts and Yield and Product Manager, responsible for the maintenance and accurate business tools. • Sales support through training sales managers and contact centre on product knowledge also using social media to promote gateways internally. Responding to product and contract queries from retail and live chat to secure sales.• Working with the Customer Experience Team on quality issues, building work and properties under performing to achieve NPS targets.• Trained new graduates on product systems and day to day tasks.• Analysing and launching bed bank xmls for dynamic packaging to increase the product portfolio in Portugal. Show less

  • Assistant Merchandising Manager

    Jul 2019 - Sept 2019

  • Assistant Product Manager

    Jun 2018 - Jul 2019

  • Operations Co-ordinator

    Sept 2017 - Jun 2018
• 

  Tui

  Nov 2019 - now

  Product executive

  • Responsible for Egypt, Morocco, Gambia, Senegal (previously Cape Verde and the Canary Islands) assisting on the commercial performance including competitor analysis, seasonal planning, online and offline product content and promotion and Group product strategy.• Planning and implementation of seasonal plans understanding factors that affect market demand, the competitive landscape as well as customer feedback, to ensure the future programme is planned appropriately. • Developing pricing strategies for each resort to ensure they are priced correctly to hit target margins that maximise profit and revenue.• Regular tracking of sales and margin performance by property and destination with the trading team. Using statistics other available information to review and challenge web content, working with other internal customers to implement changes.• Displaying strong communication skills with key stakeholders across the commercial division and beyond, to drive current and future business strategy. Show less