Experience

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  Debenhams

  Jun 2010 - Jan 2012

  Loss prevention officer

  Apprehending people who break the law (theft, criminal damage, fraud). I would also manage shifts, which would include lock and unlock of the store, writing daily shift Rota’s and running fire drills. Good organisational skills were essential as well as using my initiative and having to think quickly on the spot.

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  Secom plc

  Jan 2012 - Oct 2015

  - Key contact and developer of the company’s Customer Relationship Management (CRM) System SalesForce – including support, maintenance and development of system.- Compilation of various monthly Sales reports for the various key company figures, including the Sales & Marketing Director, the Directors Board meeting and Secom’s parent company within Japan. - Keeping to strict deadlines for Board Meeting reports and Marketing Reports.- Responsible for all website enquiry and campaign reporting.- Creation and maintenance of complex database reports using advanced levels of Excel.- Assisting Marketing Manager with research and analysis for the Marketing Report, including trend analysis, campaign performance and social reach for the Director of Marketing and Sales.- Main contact for preferred supplier schemes producing monthly reports. - Updating company website using content management system. - Main administrator for the company intranet, which included building pages and complex workflow forms, writing, adding and managing content. - Supporting marketing campaigns within the department through use of CRM and email automation.- Sales Executive for marketing based promotions. Taking customers through the purchasing process, processing payments, liaising with the installation department and engineers and adding customer invoices. Show less

  • Marketing and Sales Support Executive

    Oct 2014 - Oct 2015

  • ARC Operator

    Jan 2012 - Oct 2014
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  Idis europe ltd

  Nov 2015 - Mar 2019

  Internal sales support executive

  Keeping in contact with customers and providing telephone support. This includes:- Following up on sales meetings/project updates, including booking future meetings (e.g. site survey, technical product demonstration, training)- Keeping customers abreast with new price lists or products- Issuing quotations- System designing – including analysing building blueprints and schematicsHandling customer enquiries by phone/email (price/product/sales channel)Work with sales teams on developing project opportunitiesPreparing weekly analytical reports to identify sales trends for the Managing Director and HQ in South KoreaKeeping product knowledge up to date:- Understand the product specifications- Being aware of future releases and what is discontinued- Information gathering on competitor productsBooking and attending customer/end user visits for external sales teamsParticipating in UK Security exhibitions (IFSEC, UK Security Expo). Including planning, stand build, booking meetings, meeting with customers, networking and follow upsStock management – ensuring that there is enough stock to fulfil orders for the upcoming term, keep stock rotated and ensure that old stock is sold before becoming a burden. I would need to regularly liaise with HQ/warehouse regarding stock issues/requirementsAssisting with the design and content of marketing materials (product brochures, videos, contact sheets)Sending out EDM broadcasts and promotional incentives Processing PO's/RMA's and coordinating internallyMain Customer Relationship Management (CRM) administrator and I would manage:- All users access- Price books and products listed/added- Campaigns- Building report templates for weekly sales reports - Creating and managing workflows, profiles, and email alerts- Administering LinkPoint360 (Outlook/Salesforce integration)- Maintenance of systemAd hoc duties that arise from working in a busy sales office Show less

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  Blue group

  Mar 2019 - now

  Area sales manager