Experience

• 

  Neil

  Jul 2015 - Sept 2021

  Youth club volunteer

  I began volunteering with the Youth Club in the winter of 2015, committed to fostering youth development and community engagement. During my time with the club, I took on various responsibilities that allowed me to enhance my leadership, teamwork, and communication skills. ■ 𝗖𝗹𝘂𝗯 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Played a key role in managing club activities, focusing on creating a supportive environment that encouraged teamwork and personal growth among the youth. ■ 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Developed and executed marketing campaigns that successfully boosted participation from 5 to 15 attendees, significantly enriching the community’s Friday night experience. ■ 𝗙𝘂𝗻𝗱𝗿𝗮𝗶𝘀𝗶𝗻𝗴 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲𝘀: Implemented an entrance fee system, directing all proceeds to Immanuel and St. Andrew’s Church’s charitable projects, thereby strengthening the club’s commitment to community welfare and philanthropy.This experience not only allowed me to give back to my community but also honed my skills in leadership, project management, and strategic planning. Show less

• 

  Christopher’s personnel ltd

  Jul 2019 - Aug 2020

  Waiter / catering assistant

  I provided exceptional service as a waiter and catering assistant in prestigious private hospitals, including The Portland Hospital, The Wellington Hospital (South and North Buildings), and The Harley Street Clinic. My role encompassed various responsibilities that demonstrated my flexibility, attention to detail, and dedication to customer service.■ 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Delivered outstanding service to patients, ensuring their needs were met promptly and courteously in diverse hospital settings.■ 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Successfully adapted to frequently changing shifts, thriving in dynamic environments and embracing new challenges with confidence.■ 𝗙𝗹𝗼𝗼𝗿 𝗣𝗮𝗻𝘁𝗿𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed the floor pantry, efficiently handling patient requests for tea or coffee with meticulous attention to detail, showcasing my commitment to superior service.■ 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Contributed to the seamless operation of catering services by improving efficiency and enhancing attention to detail, supporting the overall patient experience.This role allowed me to refine my customer service skills and adapt to various high-demand environments, furthering my ability to deliver exceptional service consistently. Show less

• 

  The railway pub

  Apr 2021 - Sept 2021

  Waiter

  Before attending university, I worked as a waiter at The Railway Pub, where I was responsible for delivering exceptional service to patrons. My role involved various tasks that allowed me to develop crucial skills in customer service, time management, and adaptability.■ 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆: Efficiently served food and drinks to patrons at their tables, ensuring a pleasant dining experience while maintaining the pub’s cleanliness and order.■ 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗧𝗶𝗺𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Developed strong communication and time management skills through regular interactions with customers, ensuring efficient and effective service.■ 𝗠𝘂𝗹𝘁𝗶𝘁𝗮𝘀𝗸𝗶𝗻𝗴 𝗮𝗻𝗱 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Successfully managed multiple tasks simultaneously, demonstrating the ability to prioritise and adapt to changing work conditions.■ 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻 𝘁𝗼 𝗔𝘁𝗺𝗼𝘀𝗽𝗵𝗲𝗿𝗲: Played a key role in maintaining the pub’s overall ambiance and functionality, contributing to a welcoming environment for customers.This experience provided me with a solid foundation in customer service and operational efficiency, enhancing my ability to thrive in dynamic and fast-paced environments. Show less

• 

  Kaspa’s

  Oct 2021 - now

  Waiter (0-hour contract)

  After moving to university, I have been working on a 0-hour contract as a waiter at Kaspa’s. My role involves a variety of responsibilities that have allowed me to hone my skills in customer service, communication, and adaptability.■ Service Delivery: Provide attentive service by delivering food and drinks to patrons, ensuring a clean and well-maintained environment.■ Customer Interaction: Maintain constant communication with clients, enhancing my communication skills and fostering positive relationships to ensure high-quality service.■ Maintenance and Presentation: Perform routine maintenance tasks to uphold the shop’s functionality and appearance, contributing to a welcoming atmosphere for customers.■ Adaptability and Professionalism: Demonstrate adaptability and professionalism in managing various tasks in a busy hospitality setting, showcasing my ability to thrive in fast-paced work environments.This position has further developed my ability to deliver exceptional customer service and manage multiple responsibilities efficiently in a dynamic environment. Show less

• 

  Oxfam, streatham

  Oct 2021 - Mar 2022

  Sales assistant (volunteer)

  I dedicated five months to volunteering at Oxfam, contributing four hours each week to support the organisation’s mission of social impact and community welfare. My role involved various responsibilities that enhanced my customer service skills and supported Oxfam’s fundraising efforts.■ 𝗦𝗮𝗹𝗲𝘀 𝗮𝗻𝗱 𝗧𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Efficiently managed sales transactions and operated the till system, ensuring smooth and seamless customer interactions to support fundraising initiatives.■ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Fostered a positive shopping experience by delivering attentive customer service, offering purchase advice, and responding to inquiries with professionalism and empathy.■ 𝗖𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁 𝘁𝗼 𝗦𝗼𝗰𝗶𝗮𝗹 𝗜𝗺𝗽𝗮𝗰𝘁: Demonstrated a strong commitment to Oxfam’s charitable endeavors by actively participating in their efforts to create a positive social impact and promote community welfare.This volunteer experience allowed me to develop my skills in sales, customer service, and community engagement while contributing to a meaningful cause. Show less