Talk to sales Try for Free
Hanna Häkkinen

Hanna häkkinen

bookmark on deepenrich
location of Hanna HäkkinenTampere, Pirkanmaa, Finland
Phone number of Hanna Häkkinen+91 xxxx xxxxx
Followers of Hanna Häkkinen304 followers

  • Timeline

    Dec 2000 - Jun 2003

    Telemarketer

    Mediapex Oy
    Sept 2003 - Aug 2004

    Telemarketer

    Teleperformance
    May 2005 - Aug 2005

    Rent supervision

    YH Kodit Oy
    Nov 2005 - Mar 2006

    Project assistant

    City of Tampere
    May 2006 - Sept 2006

    Rent supervision

    YH Kodit Oy
    Current Company
    Dec 2006 - now

    Sales Development Manager

    Enia Oy (Elisa Oyj)

  • About me

    Sales Development Manager at Enia Oy (Elisa Oyj)

  • Education

    • Tampere university of applied sciences (tamk)

      2014 - 2017
      Master of business administration (mba) master ́s degree programme in entrepreneurship and business competence

      Master's thesis:Toward a Better Customer ExperienceNPS as a Customer Experience Indicator

    • Tampere university of applied sciences (tamk)

      2012 - 2013
      Specialisation studies in management

    • Tampere university of applied sciences (tamk)

      2004 - 2008
      Bachelor of business administration marketing and communications

      Activities and Societies: Marketing tutor Bachelor ́s thesis:Reducing wastage rate of personnel by developing familiarisation

  • Experience

    • Mediapex oy

      Dec 2000 - Jun 2003
      Telemarketer

      Outbound, B2C

    • Teleperformance

      Sept 2003 - Aug 2004
      Telemarketer

      Inbound & Outbound, B2B & B2C

    • Yh kodit oy

      May 2005 - Aug 2005
      Rent supervision

    • City of tampere

      Nov 2005 - Mar 2006
      Project assistant

      Event Planning (Recruiting exhibitions on march 2006)

    • Yh kodit oy

      May 2006 - Sept 2006
      Rent supervision

    • Enia oy (elisa oyj)

      Dec 2006 - now

      Sales developmentSales support materialsSales trainingSupervisor trainingMember of the Board of Directors Customer Experience ManagementSales developmentSales support (Quality control, order handling, after sales, etc.)Member of the Board of Directors Customer Experience ManagementSales support (Quality control, order handling, after sales, etc.)Member of the Board of Directors Sales Quality ManagementOrder handling processRecruiting Member of the Board of Directors

      • Sales Development Manager

        Jan 2023 - now

      • Customer Experience Manager

        Jan 2019 - Dec 2022

      • Quality and Development Manager

        Sept 2016 - Dec 2018

      • Project Manager

        Dec 2013 - Aug 2016

      • Executive Assistant

        Nov 2010 - Nov 2013

      • Office manager

        Dec 2006 - Oct 2010

  • Licenses & Certifications

    • Certified project management associate (ipma level d)

      Project management association finland (pry)