Experience

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  Citibank

  Nov 1999 - May 2002

  Executive assistant

  - Responsible for managing all costs for the bank's Financial Institutions departments. I started as an intern in the Private Bank department and then as an assistant in the Corporate Bank department. - Coordinate office management activities to aid executives.- Research and compile confidential documents. - Screen incoming correspondence and ensure delivery to the intended recipient. - Create and maintain a liaison between executives. - Produce reports and charts.- Prepare meeting agendas and collect related material. - Review and proofread documents for executives’ signatures. - Oversee office budget and recommendations on office expenditure/costs. Show less

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  Nalco

  Feb 2003 - Mar 2008

  Executive sales assistant

  - Created and maintained product forecast reports for the Director of Sales - Department of Energy in Brazil. - Managed the purchase request, import, and export of products and equipment. - Maintained files, inventory, mail, and database systems. Assist staff regarding various software programs. Coordinated travel arrangements both domestically and internationally. - Filed travel expense reports. Slashed executive time lost to travel problems by 25%. - Developed and coordinated special events and training: planning set up & logistics. - Received the award of the best Secretary of Energy for Latin America in 2004 and 2006. Show less

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  Spinelli cvmc

  Aug 2008 - Mar 2010

  It sales directors & operations executive assistant

  - Handled top-line executive assistant duties for five executives in a fast-paced financial firm. - Read and screen incoming correspondence and reports; make a preliminary assessment of the importance of materials and organize documents; handle some matters personally and forward appropriate materials to the executive and staff. - Screen phone calls, emails, mail, and visitors; routed and resolved information requests. - Managed files and other sensitive management. - Provided service support to internal and external customers. Show less

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  Indra brasil ltda

  May 2010 - Nov 2014

  Svp sales & operations executive assistant

  - Maintained calendar for Senior Executive Vice President of Sales and Operations, ensuring appropriate preparation for daily activities: scheduling and meeting coordination, luncheons, interviews, appointments, travel plans, events, and other activities.- Managed payment of bills/invoices through the SAP system.- Provided service support to internal and external customers.- Ability to prioritize multiple simultaneous deliverables and work in a demanding environment.- Negotiated favorable terms and pricing agreements with resorts, vendors, caterers, and other providers for service at special events, saving at least R$100K annually. Show less

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  Embassy of brazil in washington, dc.

  Jun 2017 - Oct 2017

  Office assistant

  - Oversaw the management of the reception area, effectively greeting and assisting visitors and promptly addressing phone and in-person inquiries. - Directed guests and provided informative responses to their questions, ensuring a seamless guest experience. - Maintained and monitored security and telecommunications systems to uphold a safe and efficient work environment. - Offered comprehensive administrative and clerical support, executing tasks with meticulous attention to detail. - Demonstrated excellent customer service skills by handling basic inquiries and resolving issues promptly and courteously. - Received and efficiently sorted mail and deliveries, ensuring accurate distribution to the appropriate recipients. - Skillfully documented and communicated all actions, irregularities, and ongoing requirements to ensure effective coordination within the office. Show less

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  National retail federation

  Oct 2017 - Feb 2018

  International membership assistant

  - Conducted thorough research on companies and individuals identified through the online registration site by utilizing search engines, LinkedIn, and other databases to validate the legitimacy of organizations, individuals, and email domains for the NRF Retail: 2018 Big Show. - Executed essential customer service duties to ensure a smooth registration process. - Generated registration lists and reports utilizing the net FORUM/Abila System. - Conducted thorough testing of online registration sites to ensure functionality and user-friendliness. - Effectively managed all correspondence and communication with current members, including renewal reminders, responding to phone calls, and written inquiries. Show less

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  Embassy of brazil in washington, d.c.

  May 2018 - Feb 2020

  Diplomatic immunities and privileges assistant

  - Facilitated Accreditation and Termination paperwork for diplomats/ employees.- Collaborated with the Diplomatic Liaison Division to request visa renewals and adjustment of status.- Organized Courtesies of Port and Escort Screening for Brazilian dignitaries.- Demonstrated exceptional ability to prioritize multiple simultaneous deliverables in a demanding environment.- Maintained regular communication with all Brazilian public offices in the United States via electronic and physical correspondence and telephone.- Served as a liaison between Brazilian public offices and the United States Department of State.- Prepared diplomatic notes and distributed and updated administrative instructions for incoming diplomats as necessary.- Actively participated in meetings with representatives from the Office of the Chief of Protocol and the Diplomatic Liaison Division.- Provided customer service by promptly responding to employee requests and questions.- Created and maintained personnel files for active and terminated diplomats.- Possessed the capacity to handle confidential/sensitive requests accurately and rapidly.- Demonstrated proficiency in routinely handling confidential information. Show less

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  24by7security, inc

  Jun 2021 - Feb 2023

  Administrative assistant

  - Streamlined and organized complex executive calendars, effectively scheduling meetings, coordinating travel arrangements, and ensuring prompt task completion, resulting in heightened efficiency and productivity for the executive team. - Monitored office-managed inventory, promptly ordering necessary stationery, appliances, and electronics, ensuring seamless operations. - Oversaw and provided comprehensive support for all administrative duties, ensuring smooth and efficient office operations. - Coordinated appointments and meetings, efficiently managing staff calendars and schedules. - Managed all aspects of domestic travel, including flight, hotel, and car rental reservations. - Produced detailed reports and crafted impactful presentations and management-level reports. - Provided support for sales operations and accounting functions. - Implementation of Expensive Report and TimeSheet system.- Facilitated and coordinated the seamless onboarding process for new hires. - Led and managed the Customer Satisfaction Survey process. Show less

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  Pepsico

  Apr 2024 - now

  Administrative assistant