Experience

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  North county taxi

  Feb 2004 - Mar 2005

  Dispatcher

  • Politely assisted customers via multi-lined telephone system, scheduling pick ups and drop offs• Coordinated with cab drivers and ensured location was reached at scheduled time• Supervised working cab drivers and completed required paperwork• Resolved various customer and driver concerns• Communicated through codes to keep radio conversation to a minimum

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  Everett yellow cab

  Feb 2006 - Jul 2006

  Driver/chauffeur

  • Maintain a clean driving record• Excellent grasp of map reading skills and local geography• Transported customers to city and suburban locations while following all safety regulations• Carried luggage, wheelchairs, walkers, for elderly or infirm passengers• Completed trip sheets and daily paperwork• Offered door-to door assistance as needed• Check vehicle safety prior to each shift, including fluid levels and tire pressure• Ensured vehicle cleanliness during and at end of shift Show less

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  All star steam cleaners

  Apr 2007 - now

  Office manager

  Responsible for all aspects of running a home office. Accounts payable, and receivable. Client outreach (sales) and retention. Filing yearly State and Federal taxes. Conflict resolution. • Known and appreciated for efficiency on the job site• Communicates with persons inside and outside the company for various reasons• Outgoing sales — Contacts potential clients and develops new relationships in order to help the business grow• Regularly maintains contact with current clients, to encourage them to schedule regular service• Plan, organizes and prioritize work crews of 3-6 people • In charge of all accounts receivable and payable• Makes decisions and solves problems Show less

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  Puget park/smokey point swap

  Apr 2008 - Sept 2010

  Customer service lead (seasonal)

  • Greets vendors and customers with enthusiasm and personal recognition• Enforces the rules and regulations, while keeping the atmosphere pleasant• Assist vendors with the check in procedure, and paper work.• Maintains an accurate till• Basic security duties including but not limited to, resolving conflicts by determining the applicable rules and explaining them clearly to all parties involved

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  Leaf school - learn and serve environmental anthropology

  Jan 2009 - Jun 2011

  Student

  • Four quarters, including one quarter independent study – Leading a team of 4, collecting data prior to installation of a new wildlife passage at Little Bear Creek for use by Snohomish County in mitigation of new water treatment plant. o Responsible for setting up and maintaining wildlife camera. o Digitally recorded evidence of animals, including browse, prints, and scat. o Manually recorded data in tables and notes. o Analyzed gathered data. o Presented findings to Snohomish County in a group Power Point presentation.• Helped to create and maintain Stolja Ali : “Place of Medicine” Ethno-botanical Garden, Gold Park, Lynnwood, WA.• Kept accurate and detailed field notes including basic field sketches. • Gained proficiency with use of GPS units, topographical maps, and critical thinking.• Focus on wild animal tracking, invasive and native plants of the pacific NW and their ethno-botanical uses by indigenous peoples of the region Show less

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  H&r block

  Oct 2009 - Apr 2010

  Tax preparer

  Interview clients and determine their possible tax solutions. Present possible tax solutions in layman's terms to the clients and followed clients decisions regarding their preferences to assist them with filing their taxes. File clients taxes. My first year with the company, I only did very basic tax clients. This position also required me to attempt to sell clients packages aimed at improving their overall value with the tax prep experience (insurance, refund advances, and pre paid cards), as well as make out going calls to follow up with clients about their experiences with the company. Show less

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  H&r block

  Jan 2012 - Apr 2012

  Customer service representative

  • Duties included greeting and checking in clients as well as answering a multi line phone system, in a high volume, fast paced office environment• Ensured tax documents were filed accurately• Maintains an accurate till• Matched clients with appropriate tax professional and scheduled tax interview appointment• Responsible for maintaining high standards of office cleanliness• Eagerly greeted new and returning clients upon arrival to office• Resolves clients questions when able, with a cheerful and professional manner Show less

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  H&r block

  Oct 2013 - Apr 2014

  Tax preparer

  • Explained complicated tax law to everyday taxpayers• Interviews clients in order to asses their financial situation and provide feedback to improve their tax situation in later years• Accurately enters data into the computer system for tax analysis• Assures that all legal documents are prepared with accuracy• Acts as clients service professional, greeting and checking in clients as well as answering a multi line phone system

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  Chimpanzee sanctuary northwest

  Mar 2017 - Aug 2017

  Level 2 intern

  While only 6 months in duration, I worked the academic equivalent of one-year in hours• Work unsupervised or with a team dependent upon the situation• Assist in security and safety checks by identifying all chimpanzees locations and verifying various doors and locks positions• Communicate well with other caregivers in person or over a radio to coordinate efficient work and good safety practices• Get morning medications ready under staff guidance• Clean, disinfect and maintain various enclosure and facility spaces• Prepare daily enrichment projects• Prepare appropriate chow bags for individual chimpanzee diets • Help prepare meals and scatter browsing food material• Wash, disinfect, and store laundry, enrichment items, and toys• Wash, dry and store incoming produce• Disperse blankets, toys and enrichment in enclosures• Mark off completion of daily duties on log sheet• Identify potential safety and maintenance issues and report to lead caregiver Show less

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  Snoqualmie casino

  Aug 2017 - Dec 2018

  Cage cashier

  • Maintain an operate an accurate till comprised of large amounts of money• Exchange Canadian currency and Casino gaming chips for American currency• Held a Federal Gaming Commission License• Support team members success• Insure every customer has an exceptional entertainment experience• Appreciated for eagerness to learn new duties and responsibilities. • Greet, entertain, and interact personably with customers while completing transactions • Communicate clearly and professionally with people hailing from various cultures, creeds, religions, orientations, and backgrounds Show less

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  Ican

  Dec 2018 - Sept 2019

  Patient experiance representive/ front office coordinator

  • Eagerly greeted incoming clients, checked them in and assisted them in the intake process.• Processed, uploaded and file various documents.• Scheduled client’s medical appointments.• Problem-solved for clients and providers, with a cheerful and professional manner.• Answered a multi-line phone system in a busy environment.• Maintained and operated all office equipment. • Facilitated inter- and intra-departmental communication.• Maintained high standards of office cleanliness.• Valued and recognized for being highly organized, leading to an increase in program participation and client retention.• Ordered supplies for the psychology department. Show less

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  Injury law group nw

  Oct 2019 - Mar 2020

  Receptionist

  • Office basics (answer phones and route calls, make copies, scan documents, track and order office supplies in order to maintain a full inventory• Compile client intake information, create new client intake folder• File received documents such as Pleadings, Discoveries, and correspondences• Open office in the morning, make coffee and maintain a full hot pot throughout the day• Print Google Maps for attorney’s appointments, calculate and document mileage• Schedule and prepare conference room for Depositions, appointments and meetings• Calendar Case Schedules and reminders• Create case binders for attorneys, including creating the Contact Sheet with all pertinent case information, creating the Caption and the file folders used for the case• Check daily mail, scan and save it to the system and route it via email to the recipient(s)• Close office in the evening, do the daily dishes, lock and alarm the office• Data entry into various programs such as Excel, and CLIO• Scan and save invoices and receipts then send copies to billing team• Periodically research each attorney on the Web, and compile reports of their public profiles. Ensure each profile has correct information Show less

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  Jnd legal administration

  Apr 2021 - now

  I liken Project Managment to a person doing a puzzle. I am creating a master piece. I coordinate how all of the little pieces of a project come together, forming the greater picture. Sometimes I am working on an aspect regarding customer service. Another time I am working on developing a legal document. It is always new and fresh and changing. I love doing these puzzles with my co-workers.

  • Project Manager

    Dec 2022 - now

  • Assistant Project Manager

    Apr 2021 - Feb 2023