Experience

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  Aames

  Jan 1999 - Jan 2003

  Sales training manager, national call centers

  • Established KPIs and metrics that effectively tracked the performance of training and development initiatives.• Accelerated new employee productivity with an immersive ‘“training pod” environment; designed to generate loan volume in first 30-days of hire, which was a success as evidenced by a swift 60% increase in production. • Promoted three times during my tenure (Sr. Finance Officer, Sales Trainer, and Sales Training Manager).

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  Bank of america (countrywide financial)

  Jan 2002 - Jan 2007

  National sales trainer, mortgage lending

  • Created and delivered blended learning (eLearning, instructor led, podcast, and video) solutions to over 3,500 new hires, measured outcomes with key sales metrics e.g. through put, app to funded ratio and call statistics.• Demonstrated accomplishments in the areas of training needs analysis, curriculum design, enthusiastic delivery, and evaluation; exceeded quarterly goals eight times as National Sales Trainer.• Promoted from B2B Sales Branch Manager to National Sales Trainer. Show less

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  James jones art

  Jan 2004 - Jan 2011

  Graphic artist

  Digital, painting, and mixed mediaSolo Exhibitions 2006 | Seasons, Karen Lynne Gallery, Beverly Hills2005 | Everyday, Sachi Lounge, Long BeachSelected Group Exhibitions2007 | Everthing, Bluebird Art Gallery, Los Angles 2006 | Leo, Karen Lynne Gallery, Beverly Hills

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  Farmers insurance group of companies

  Jan 2007 - Jan 2009

  Agency training consultant

  • Small business owner under corporate oversight, excelled at solidifying partnerships and driving bottom line results for 3 District Managers and 70 Agency Owners; consulting business grew 300% in 26 months. • Leveraged entrepreneurial expertise, field sales leadership, and investment knowledge (Series 6, 63, Group 1 licensed) to ensure a successful agency force as measured by agent performance against standards.

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  Full-time student, undergraduate & mba

  Jan 2008 - Jan 2011

  Full-time student, undergraduate & mba
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  Groupon

  Jan 2012 - Jan 2012

  Manager of specialized curriculum

  • Crafted and deployed vital training for frontline managers responsible for delivering full relationship and technical support to Merchants across 170 North American markets.• Served on Employee Engagement Committee, played critical role in creating workspace for employees to grow personally/professionally by driving foundational initiatives.

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  Flatirons solutions

  Jan 2013 - Jan 2014

  Project manager

  • Deliver mission-critical content management applications and learning solutions for Fortune 500 companies in the aviation, aerospace, enterprise, government, and high-tech industries. • Effectively use project management tools, concepts, and methodologies to define business ROI of each project, align and engage stakeholders, measure earned value, manage risk, prevent scope creep, and ensure on-time completion of deliverables.

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  24-7 intouch

  Dec 2014 - Jan 2016

  • Promoted to lead training in client facing role for launch of new line of business — the world's fifth-largest food and beverage company. Acquired certification to deliver training to accurately represent client brand and culture. • Guided instruction of curriculum to support a multi-channel approach to customer service via voice, e-mail, and social media management; monitored/coached agents to ensure client goals and KPIs are met. • Served as manager of a team of 25+ staff; created high performance team exceeding KPIs on employee retention, CSAT, and AHT.

  • Training Facilitator

    Mar 2015 - Jan 2016

  • Operations Team Lead

    Dec 2014 - Mar 2015
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  American diabetes association

  Feb 2016 - Feb 2021

  James Jones is Director, Strategic Initiatives at the American Diabetes Association, the nation’s largest voluntary health organization leading the fight to Stop Diabetes®. He leads program oversight and integration of the Know Diabetes by Heart initiative, a groundbreaking partnership aimed at reducing cardiovascular deaths, heart attacks and strokes in people living with type 2 diabetes. Mr. Jones joined the Association in 2016 and served as the Director of Operations for Field Development. He brought a passion for improving business functions that ranged from maximizing productivity to centralizing communications and ensuring operational excellence.He is a certified Project Management Professional with 13 years of experience in project leadership spanning the aerospace, e-commerce, finance, and non-profit industries as well as 7 years of experience as a corporate sales trainer. James’ personal and professional journey has been characterized by a willingness to accept and even pursue change. The ethos of adaptability and versatility continues to influence his decision making, collaborations, and daily interactions. Mr. Jones earned an undergraduate degree from Northern Arizona University and Master of Business Administration from Texas A&M University. He lives in Colorado with his wife, Jenna, and their Wheaten terrier, Otis. Show less

  • Director Strategic Initiatives

    Jan 2018 - Feb 2021

  • Director Of Operations

    Oct 2016 - Jan 2018

  • Operations Manager, West Division

    Feb 2016 - Sept 2016
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  Jones family operations

  Nov 2018 - now

  Real estate investor & manager

  • Direct all aspects of real estate operations, including property acquisition, renovation, and leasing, across multiple markets including Denver, Chicago, Dallas, and Winston Salem• Conduct comprehensive market analysis and due diligence to identify investment opportunities and optimize asset performance• Negotiated contracts and agreements with stakeholders, including property owners, tenants, and service providers, to secure favorable terms and mitigate risks• Managed property maintenance and repair activities, prioritizing tasks and resolving issues promptly to maintain high tenant satisfaction and occupancy rates• Oversaw compliance with regulatory requirements and industry standards, ensuring adherence to legal and safety guidelines Show less

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  Ymca of metro denver

  May 2021 - Aug 2023

  • Senior Director Project Management

    Sept 2022 - Aug 2023

  • Senior Director of Systems & Shared Services

    May 2021 - Sept 2022