Experience

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  Axis computers india pvt ltd

  Oct 1996 - Mar 2004

  Sr. design engineer

  • Involved in Design & Development, Project Planning, Time Estimation, and Quality Control • Managed all Project coordination with customers • Designed earth moving & agricultural products for Caterpillar(US & UK) and modified 3, 4 and 6 cylinder engines for Cummins UK• Implemented Total Quality Management processes

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  Ptc

  Apr 2004 - Mar 2006

  Technical support engineer

  • Provided support on CAD, CAM applications Pro E, Wildfire to PTC global customers in US, Canada, Europe, Australian, New Zealand and India• Prepared Software Performance Report• Interacted with the software development team for enhancement and customization requirements of customers

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  Mphasis

  Mar 2006 - Aug 2012

  Delivery project lead

  • Managed enhancement, deployment and change management for Siemens’ Team Center Collaboration module for General Motors • Managed multiple projects for General Motors’s global development & design centers at Australia, China, Germany, UK and US• Handled all significant service delivery functions including Incident Management, Change Management, Problem Management and Release Management• Coordinated with design heads, product owners and specialists located globally in US, US and Germany• Coordinated deployment of upgrade patches for Team Center Engineering while managing testing, UAT and completed within a short span of time• Managed a team of 25 resources including Developers, SharePoint Admins, Tech Support Executives and Change Executives spread globally• Set up an offshore helpdesk for General Motors based on ITIL framework and service parameters• Key member of Change Advisory Board for planning and execution of changes and defining roadmap of upcoming releases• Handled interviews & selection of resources for Senior Software Engineer, Implementation Consultant, Trainee Engineer and other such positions• Received multiple appreciations from Mphasis (US counterparts) Senior management and General Motors• As a corporate trainer, led several training sessions on “Winning Culture” for executives and “Organization Change Management “ for middle to senior level management professionals Show less

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  Itc infotech

  Aug 2012 - Jul 2024

  Sr. project manager

  At ITC Infotech I manage global PLM implementation, upgrade, migration and support projects for key Public and Private engagements.• Carry-out account mining activities to add new lines of business with existing customers and at the same time extend engagements year on year; added new lines of business with most PLM customers• Coordinate with Strategic Service Partners (PTC) for garnering new deals and adding product functionalities• Maintain a Process Compliance Index of 95+% maintaining high quality in all project deliverables• Oversee billing function to ensure timely invoice generation at milestone completion and revenue recognition• Overview proposals and provide inputs on costing, project estimates and schedules to enable pre-sales and business development for potential and existing customers• Manage a team of Process Consultants, Solution Architects, Implementation Consultants and Support executives • Implement process improvement practices like ITIL methodologies to improve operational efficiency for all ongoing projects• Perform QMS and ISO Quality Audits for ongoing projects• Managing Infrastructure Operation Support Project for Newell Rubbermaid Corp, US • Implemented first phase of Greenfield project for Tata Steel TGS division which included complex and first ever implementation of all modules of PTC product suite• Enabled development of a Top-up tool “PLM TraCE” on HPSM for effective incident management based on ITIL methodologies Show less

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  Dxp service

  Dec 2023 - now

  Program manager