Experience

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  Corrupted data recordings, cosa nostra records, corruption records, corrupted sessions podcast

  Jun 2010 - Oct 2015

  A&r manager
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  Hewlett-packard

  May 2011 - Aug 2013

  It helpdesk coordinator and win 7 trainer
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  It services hungary kft.

  Aug 2013 - May 2014

  Manager on duty
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  Bt roc hungary

  Jun 2014 - Jul 2017

  • Change Manager (ABB Network Support)

    Aug 2016 - Jul 2017

  • Change Manager (Deutsche Bank - Avaya Support)

    Jun 2014 - Jul 2016
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  Keep on techno records

  Feb 2016 - Nov 2019

  A&r manager
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  Nisz zrt.

  Jul 2017 - Nov 2018

  Project coordinator
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  Kyndryl

  Nov 2018 - now

  Manager on duty

  This role manages, maintains, and monitors the service delivery of the Operations Center including changes, incidents, escalations and outages. MODs interact with different stakeholders during crisis situations to ensure a high level of customer satisfaction. They are engaged in problem resolution of complex problems relating to operations performance. They act as a coordinator and point of escalation for Operators/Technical Support Professionals or management during problem recovery activities. Job role specific responsibilities: · Maintains (oversee and manage) the daily operation in the OC according to the KPIs/SLAs.· Support the teams to find the right solution in time. · Manages customer relationship with all parties (clients, management, OC employees etc) in a polite and professional manner. · Tracks scheduled changes. · Immediately reports emerging issues to concerned parties.· Provides operation representation, coordinates and acts as a single point of contact in case of Major Incident, Escalation, Outage. · Ensures compliance with quality regulations.· Monitors ticket handling in order to ensure process management requirements (orders, severity, deadline, update quality). · Initiates process improvement with proposals in case opportunity is identified. · Reports the performance of the Operators towards their Line managers. · Prepares / Checks daily shift handover documentation. · Helps and handles all situations in OC (eg personal issues, execution of disaster recovery plan –DPR).· Reports on DPR test execution. · Complies with data security requirements. · Ensures that fire, accident, health and safety as well as property protection regulations are adhered to.· Participates in client visits.Skills:· Outstanding communication and negotiation skills –verbally and in writing in English· cooperation, ability to work in teams and under stress, · flexibility, · intercultural competence· people management skills Show less