Experience

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  Avicomp services

  Nov 2004 - Jun 2005

  System analyst

  Being involved in the development project of knowledge management solution – ONTOS, my duties were: writing functional specifications, execution of competitive analysis and development of some module prototypes.

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  Procter & gamble

  Oct 2005 - Jun 2006

  Intern at it department

  Working at Consumer Solutions group I was leading a range of marketing projects: in-store interactive solutions, direct marketing campaigns, bidding of consumer database handling providers, development of web applications. Primary target of my internship was launching of the web-based customer interactive platform (pampers-club.ru).

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  Metro cash and carry

  Sept 2006 - Dec 2011

  At his position I was leading a team of five business analysts responsible for the most crucial IT software deployments in various business areas: Logistics, Finance, Store operations, Customer management and others;Key responsibilities: • Team management;• Align resource allocation with internal and external IT service providers;• Design high level business processes and system architecture;• Manage handover of implemented solution to the support team; • Report to top management about the project process. Show less Working as business process analyst at Information Management department I was responsible for Customer Relationship Management, Business Intelligence, Point-of-sale and some other systems. Key responsibilities: • Processing requirements from business departments, development of functional specifications;• Release management for the application in my responsibility (planning, testing etc.);• Analysis of complex incidents and problem management;• Training of the end users and user help desk; • Design, analysis and optimization of the IT business processes;• Manage deployment projects;• Coordination and on site support of the New Store Openings (business applications setup). Show less

  • Deputy Information Manager

    Jul 2010 - Dec 2011

  • Head of business solution implementation team

    Aug 2008 - Jun 2010

  • Business process-analyst

    Sept 2006 - Jul 2008
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  Metrosystems gmbh

  Jan 2012 - Nov 2017

  End-to-End responsibility for the corporate DAM system; Standardization of the corporate and country digital assets processes; Channel integration: web, print, social media, e-commerce etc. Managing country roll-out program; Marketing tool in organization; Leading 10+ geographically distributed product development team following pragmatic agile approach.Key achievements: • Start-up of the new corporate (ADAM-based) digital asset management system: 50k+ corporate assets, 4k users and only within two months; Growth of assets by over 140% after one year;• Designed, piloted and rolled out innovative Country Activation approach. Deployment time dropped from 3 months to 2-3 weeks. The costs dropped accordingly. During the first year solution rolled out to nine diverse (in all aspects) markets: CN, ES, NL, BE, UA, HU, BG, CZ, SK; • Implementation of highly productive, scalable and cost efficient ‘connectivity layer’ used for asset publishing, caching, rendering and delivering via EDGE network to digital consumers e.g. web shops or mobile apps. Successful pilot with corporate e-commerce platform. Operating costs dropped 20 times comparing with legacy solution. Show less Responsible for all PCM (Product Content Management) topics at the corporate Hybris-based web shop: integration with Merchandize, Digital Asset Management and Product Information Management systems; data enrichment in the web shop; product information display at the front end;Key achievements: • Managed connection of PCM module to corporate PIM system to pool and expose online Food Information Regulation data required by EU legislation. Legal deadlines met on all relevant markets. Show less Process Optimization, Change Management and Business Consultancy for Metro Cash & Carry countries in the CRM and Marketing domains: Customer Contact Center, Issue Handling, Campaign Management, Loyalty; Managing a portfolio of country deployment projects; Key achievements:• Scoped and managed implementation of the Call-Center and Customer Issue Handling functionality in the corporate Siebel-based CRM system integrated with the telecom infrastructure;• Managed successful deployments in 15 countries including the primary markets: Russia, China India, Italy; Show less

  • Product Manager - Digital Asset Management

    May 2015 - Nov 2017

  • Senior Consultant – E-Commerce

    Dec 2014 - May 2015

  • Senior Consultant - CRM processes

    Jan 2012 - Nov 2014
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  Epam systems

  Nov 2017 - now

  Senior digital consultant

  Subject matter expert and business development consultant leading and driving digital engagement projects. Helping clients like Daimler, METRO and Bacardi to achieve maximum of their digital initiatives by finding the best mix of technology, solution design, business processes and project setup.