Experience

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  Microsoft

  Jan 1998 - Jan 2001

  Support analyst / group administrative assistant

  Worldwide internal online support coordinator for Microsoft sales and marketing.Implemented new systems for tracking customer trends and product issues affecting customersatisfaction.Included writing of business and instructional documents for employees.Assisted in management of tool administration and all support personnel.Support of 100-300 person group, providing administrative and equipment needs throughinitiative, organization and communication.Handled employee contracts and records. Show less

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  Vca animal hospitals

  Jan 2001 - Jan 2004

  Service coordinator / purchasing administrator / veterinary assistant

  Handling of clients coming in and out of fast-paced 24-hour emergency veterinary practice.Scheduling for 8+ doctors, invoicing, and receiving payments.Purchasing Administrator – Facilitated purchase of all in-hospital medical supplies.Implementation of progressive systems for better efficiency with regard to budget and inventory.Veterinary assistant to day practice doctors in a high-volume schedule of exams and surgery.Designed forms for staff use, including accounting, medical records, and reception paperwork.Licensed Medical Clerk – Required certification in order to fill patient medications, as prescribed bydoctors. Show less

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  Proto-design, inc

  Jan 2005 - Jan 2018

  Office manager

  Managed financial and human resources issues for a small machine shop.Supervised staff and improved internal communications and processes.Organized and managed accounts receivable, accounts payable, tax preparation, and payroll.Maintained compliance with record-keeping and correspondence.

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  Companion animal hospital

  Jan 2006 - Jan 2007

  Front office manager

  - Led front office team of 6+ in a busy veterinary hospital.- Managed scheduling, project delegation, communication, hiring, reviews, and client relations.- Handled phones, client scheduling, medical records, invoices, and administrative support.- Designed in-house and client forms, including contracts and financial documents.

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  Smooshy pet care

  Jan 2007 - Jan 2018

  Pet care specialist

  - Started small business providing pet care and dog walking services.- Set up and managed contracts, scheduled consultations, and exceptional customer service.- Specialized in handling special medical needs and consulting.

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  Drymedic restoration of portland

  Jan 2019 - Jan 2024

  Human resources director
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  Hr

  May 2024 - now

  Human resources manager