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Nendirmwa Yakubu Malafa

Nendirmwa yakubu malafa

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location of Nendirmwa Yakubu MalafaNigeria
Phone number of Nendirmwa Yakubu Malafa+91 xxxx xxxxx

  • Timeline

    Oct 2014 - Nov 2015

    Direct Sales Executive

    UBA Group
    Nov 2015 - Aug 2016

    Customer Care Representative

    MTN Nigeria
    Aug 2016 - Dec 2016

    Bilingual Customer Care Representative

    iSON BPO - Leading BPO Service Provider in Africa
    Oct 2017 - Mar 2018

    Customer Service Representative

    Cartrack
    Nov 2019 - Apr 2020

    Program Manager

    The Dolapo Sijuwade Foundation
    Current Company
    Jan 2023 - now

    Research Assistant at Nigerian Defence Academy Kaduna Nigeria

    Centre for the Study of Leadership and Complex Military Operations, Kaduna State Nigeria
    Kaduna State, Nigeria

  • About me

    Founder Stoop To Rise Initiative

  • Education

    • Nigeria defence academy kaduna

      2024 - 2025
      Masters in development studies development studies

    • Nigerian defence academy kaduna

      2021 - 2024
      Master of arts - ma international/global studies

    • Confucius institute, university of lagos nigeria

      2017 - 2019
      Hsk level chinese language

    • Poise graduate finishing academy

      2017 - 2017
      Employability skills certification,psense executive

    • The nigeria french language village,badagry lagos

      2011 - 2013
      French language

      Activities and Societies: NAFLANS, Studied French Language

    • Université d'abomey-calavi

      2014 - 2014
      Centre beninois des langues entrangeres(cebelae) intensive elementary french language

    • University of maiduguri

      -
      B.a hons history

      Activities and Societies: Documentary, Story Telling

  • Experience

    • Uba group

      Oct 2014 - Nov 2015
      Direct sales executive

      -Overall Best rated Direct Sales Executive in UBA Benin Republic Cotonou 2014- 2015-Opening of accounts-Managing of customers account-Meeting and exceeding branch target-Bringing in more clients and acquainting them with all our service-Selling all bank services to our customers I.e sales of POS, Africards, Western union banking-Paying attention to Customers enquiries and meeting up with a suitable solutions-Organizing Promos for massive sales of our bank products and services-Collating of all Marketing department staffs reports for the week, month and annual reports-Being innovative and creative in marketing storming Show less

    • Mtn nigeria

      Nov 2015 - Aug 2016
      Customer care representative

      -Making outbound and inbound calls-Responding to customer queries-Bilingual customer representative-Reportage of missings fields on customer data

    • Ison bpo - leading bpo service provider in africa

      Aug 2016 - Dec 2016
      Bilingual customer care representative

      Making inbound calls by constantly and consistently solving my customer's queries which exceeds my customer and company expectations.

    • Cartrack

      Oct 2017 - Mar 2018
      Customer service representative

      Picking inbound calls as well making outbound call by exceeding my customers expectations in order to achieve the core mission and vision of the company-Escalating all issues of my client by providing solutions-Recording, Reporting and Documentation of all marketing staffs of the company-Fleet management record and report documentation

    • The dolapo sijuwade foundation

      Nov 2019 - Apr 2020
      Program manager

      -Manages and coordinate all programmes-Writes and prepared all documents to be used by the organization from the scratch (documentation).-Creates all programmes to be carried out by the organization-Wrote out proposals for collaborations with other organizations/NGOs-Coordinated programmes/Events-Carried out all Administrative tasks for the organization

    • Centre for the study of leadership and complex military operations, kaduna state nigeria

      Jan 2023 - now

      -Research Fellow-Rapporteur-Invigilation|Exams Supervision-Coordinating Projects-Administrative assistance

      • Research Assistant at Nigerian Defence Academy Kaduna Nigeria

        Jan 2023 - now

      • Research Fellow

        Jan 2023 - now

  • Licenses & Certifications

    • Servant leadership

      Yalinetworkin recognition of the successful completion of servant leadership online course
      May 2018

    • Understanding the rights of women and girls

      The young african leaders initiative awards this certificate upon successful completion of course
      May 2018

    • Diplôme d'études en langue française(delf)

      République française ministère de l'éducation nationale
      Mar 2013

    • Certified sexual /gender -based violence instructor and advocate

      Federation of international gender and human rights (fighr)
      Jan 2021

    • Employability skills certification, psense

      Poise nigeria limited
      Jul 2017

    • Jobberman soft skills training

      Jobberman nigeria
      Apr 2021

    • Volunteer certificate for an active voluntary involvement in empowering the nigerian youth with junior achievement nigeria

      Junior achievement nigeria
      Nov 2017

  • Honors & Awards

    • Awarded to Nendirmwa Yakubu Malafa
      Servant Leardership Yalinetwork May 1, 2018 A. Knowing deeper knowledge in the meaning of Servant Leadership. It is both a philosophy and a practice of leading. It places the good of those led over the self - interest of the leader. Servant Leadership promotes the valuing and development of people, the building of community, and the practice of authenticity.B. An in depth -knowledge in the five Five key styles of leadership:-Participative/Democratic leaders that make final decisions, but include team members in the decision… Show more A. Knowing deeper knowledge in the meaning of Servant Leadership. It is both a philosophy and a practice of leading. It places the good of those led over the self - interest of the leader. Servant Leadership promotes the valuing and development of people, the building of community, and the practice of authenticity.B. An in depth -knowledge in the five Five key styles of leadership:-Participative/Democratic leaders that make final decisions, but include team members in the decision making process.-Authoritarian Leadership is when a designated head makes decisions without consulting team members.-Laissez - faire Leadership is when the head hands off routine tasks, general time management and deadlines to team members. This style is characterized by significant autonomy and a "hands off" approach to management.-Transformational Leaders are tasked with inspiring their teams rather than controlling them. Goal setting and expectations are established by transformational leaders.- Servant Leadership. A leader's motivation derives from a core belief that they are no better than those whom they lead.C. Broad knowledge on ten principles of Servant Leadership:-Listening-Empathy-Awareness-Foresight-Stewardship-Commitment to growth- Build a group consensus-Honours connections-Building communities and individuals-Future oriented.D. Deeper knowledge about the advantages of a Servant LeadershipF. Having deeper knowledge in putting Servant Leadership into Action. Show less

  • Volunteer Experience

    • Education Volunteer

      Issued by Junior Achievement Nigeria on Nov 2017
      Junior Achievement NigeriaAssociated with Nendirmwa Yakubu Malafa

    • Community Development Volunteer

      Issued by Lagos Food Bank on Dec 2017
      Lagos Food BankAssociated with Nendirmwa Yakubu Malafa

    • Student Mentor, Community support Personnel, Entrepreneurial skills trainer

      Issued by Slum2School Africa on Jul 2018
      Slum2School AfricaAssociated with Nendirmwa Yakubu Malafa

    • Member

      Issued by Afrika Youth Movement on Feb 2018
      Afrika Youth MovementAssociated with Nendirmwa Yakubu Malafa

    • Publicity Secretary

      Issued by African Youth For Development and Commission on Jan 2019
      African Youth For Development and CommissionAssociated with Nendirmwa Yakubu Malafa

    • Member

      Issued by Young African Leadership Initiative on Jan 2014
      Young African Leadership InitiativeAssociated with Nendirmwa Yakubu Malafa

    • Educate an inmate and Empower an inmate Volunteer

      Issued by Prisoner's Right Advocacy Initiative (PRAI) on Jul 2017
      Prisoner's Right Advocacy Initiative (PRAI)Associated with Nendirmwa Yakubu Malafa

    • Global Goodwill Ambassador

      Issued by Global Goodwill Ambassadors (GGA) on Mar 2019
      Global Goodwill Ambassadors (GGA)Associated with Nendirmwa Yakubu Malafa

    • Community Outreach Volunteer

      Issued by Servelead Humanitarian Initiative on Apr 2019
      Servelead Humanitarian InitiativeAssociated with Nendirmwa Yakubu Malafa

    • Project Development Manager

      Issued by Together Helping Restore Impacted Vulnerable and in Need Nigerians(T.H.R.I.V.NG Foundation) on Feb 2019
      Together Helping Restore Impacted Vulnerable and in Need Nigerians(T.H.R.I.V.NG Foundation)Associated with Nendirmwa Yakubu Malafa

    • Cadet - Federal Road Safety Corps

      Issued by National Youth Service Corps on Mar 2012
      National Youth Service CorpsAssociated with Nendirmwa Yakubu Malafa

    • Skills Acquisition Entrepreneurialship Department (SAED) Corps Trainer

      Issued by National Youth Service Corps on Mar 2012
      National Youth Service CorpsAssociated with Nendirmwa Yakubu Malafa