Deep Enrich
Madlena ivanova
2000 followersTimeline
About me
Test Lead at Flutter International
Education
Sofia university st. kliment ohridski
-Doctor of philosophy - phd work psychologySofia university st. kliment ohridski
2011 - 2013Master orginizational behaviour and counselling topic of master thesis "stress among it professionals"Activities and Societies: Team Effectiveness, Group Dynamics, Coaching, Work Psychology, Organisational Psychology, Organisational Behaviour, Organisational Development, Change Managament, Conflict Managament, etc Department of Social, Work and Educational Psychology
Sofia university st. kliment ohridski
-Bachelor's degree english and american studies
Experience
Bwin.party digital entertainment
Oct 2009 - Mar 2014Account manager at payments department1) Welcoming recently registered customers and guiding through the complete registration process. 2) Taking care of customer enquiries via chat, assessing individual problems and taking appropriate action to ensure that customer needs are met. 3) Reporting on system bugs and general problems experienced by the customers to the specialized departments or CS Management. 4) Escalating suspicious customer activities – to the CS Management and Compliance Department. 5) Maintaining in-depth knowledge about products and Standard Operating Procedures & financial instruments required to deposit and redeem funds Show less
Sofia university "st. kliment ohridski
Jan 2014 - Feb 2018Phd student in work psychologyPhD thesis " Change Management and Team Effectiveness in Agile Software Development "
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Software university (softuni.bg)
Sept 2018 - Apr 2019StudentQA Fundamentals, Fundamentals of Programming with C#, Agile Software Development , QA Automation, Soft Skills for IT professionals
Softserve
Jan 2019 - Apr 2019Quality assurance intern
Entain
May 2019 - Mar 2021Quality assurance engineer
The stars group
Mar 2021 - Feb 2022Product qa analyst
Pokerstars
Feb 2022 - Jan 2025Software quality assurance team lead
Flutter international
Jan 2025 - nowTest lead
Licenses & Certifications
- View certificate
Stakeholder management group 1
InstormJul 2024
100 days of the manager
E-training centreMar 2023- View certificate
Advanced agile product management
AgilepoolJan 2022 - View certificate
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Agile software development with scrum
Software university (softuni.bg) - View certificate
Quality assurance
Software university (softuni.bg) - View certificate
Soft skills for it professionals
Software university (softuni.bg) 
Great leadership development programme
Flutter internationalNov 2022- View certificate
Product management certificate
Smule, inc.Dec 2020 - View certificate
Agile software development
Software university (softuni.bg)
Languages
- enEnglish
- frFrench
- buBulgarian
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