Experience

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  Nta2 lagos network centre

  Nov 2017 - Dec 2017

  News department intern

  • Conducted comprehensive industry research to inform strategic decisions and shape the branding and creative messaging of the organization.• Crafted compelling, entertaining, and informative media scripts tailored for various purposes to ensure effective communication and engagement.• Analyzed and proofread creative content meticulously and guaranteed brand compliance and consistency across diverse communication channels.• Managed multi-channel marketing campaigns, resulting in the successful generation of new leads and increased brand visibility. Show less

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  Eko 89.7fm radio station

  Jan 2018 - Mar 2018

  Programmes department intern

  • Responded to 4-6 live on-air calls per show, communicating professionally to foster audience engagement.• Innovatively developed entertaining interactive segments and actively encouraged listener participation to enhance the overall show experience.• Proficiently operated panel equipment to ensure seamless transitions between segments, contributing to the smooth flow of the broadcast.

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  Decorhubng

  Apr 2018 - Jan 2020

  Customer service representative

  • Facilitated the seamless fulfillment of customer orders through various channels, including in-person interactions, email correspondence, online transactions and telephone communications.• Served as the key point of escalation for intricate customer issues and ensured timely and effective resolutions to enhance client satisfaction and foster long-term retention.• Excelled in quality assurance evaluations by proactively implementing performance feedback to drive continuous personal improvement and maintain high service standards.• Ensured accurate and organized record-keeping by systematically input customer information, call notes, and personal data into the internal database to provide efficient retrieval and analysis. Show less

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  Government of abia state

  Mar 2020 - Dec 2022

  Hr administrative officer

  • Provided exemplary administrative services to internal colleagues and external stakeholders to ensure seamless operations and effective communication channels.• Meticulously assembled and updated employee files in both electronic and paper formats to uphold the highest standards of record accuracy and compliance.• Addressed diverse HR-related issues by providing valuable support to employees and collaborated with department heads to plan effective resolutions that met workforce needs.• Actively participated in the organization's talent acquisition and recruitment processes, contributing to the identification and onboarding of top-tier candidates. Show less

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  Teleperformance

  Mar 2023 - Jan 2024

  Customer service specialist

  • Delivered exemplary customer service by promptly addressing enquiries, resolving complaints, and concerns with professionalism and efficiency.• Employed conflict management techniques to effectively de-escalate challenging situations to ensure positive outcomes for both clients and the organization.• Produced a variety of written communications, documents, and reports with precision.• Implemented efficient file organization methods to support streamlined operations and facilitate easy traceability of information. Show less

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  G4s

  Jan 2024 - Mar 2024

  Hr shared services - screening administrator

  • Review and verify documents submitted by candidates to ensure accuracy and authenticity.• Conduct background checks on candidates, including finance and criminal record checks as well as verify candidates' employment history through direct contact with previous employers or reference checks.• Utilize appropriate databases and resources to gather necessary information for screening purposes.• Handle inbound enquiries from candidates, references, and clients regarding the screening process.• Make outbound calls to candidates, references, and clients to gather additional information.• Maintain up-to-date records of screening activities, including documentation of findings and outcomes.• Ensure confidentiality and security of sensitive information in accordance with company policies and data protection regulations. Show less

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  Unite students

  Apr 2024 - now

  Human resources administrator

  • Administering employee records and contract amendments, ensuring all documentation are updated and compliant with legal standards, resulting in enhanced data accuracy and reduced compliance risks.• Managing onboarding and offboarding processes for starters and leavers, streamlining operations and improving employee transition efficiency by 30%.• Overseeing absence management, implementing tracking and monitoring systems that reduce unreported absences by 25% and enhance overall workforce productivity.• Coordinating payroll adjustments related to employee changes, bonuses, and other pay-related modifications, ensuring all employees are compensated accurately, leading to a 98% satisfaction rate in payroll accuracy.• Conducting Right to Work (RTW) and Disclosure and Barring Service (DBS) checks, maintaining compliance with employment laws and preventing potential legal issues.• Serving as the primary contact for employee relations, effectively resolving queries and fostering a supportive work environment, which improved employee engagement scores by 15%.• Production of Contract Letters for future employees and Reference Letters as requested.• Maintaining and updating the HR management system, efficiently handling internal requests and inquiries, which enhanced cross-departmental communication and operational efficiency. Show less