Experience

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  Wheaton college (ma)

  Sept 2014 - May 2018

  Art department assistant

  - Managed the collection, organization and analysis of course evaluations- Performed a variety of administrative tasks including mail collection,scheduling, printer maintenance and copying and scanning projects forfaculty and staff members

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  Berkshire pulse: a center for the creative arts

  Jun 2015 - Aug 2016

  Receptionist, program organizer, stagehand, dance teacher

  - Provided customer service both in person and on the phone informing all potential clients about class offerings and mission of the organization. - Registered clients for classes, which includes entering member’s information into the Mindbody database system and processing cash and credit card sales. - Supervised over 20 children ages 10-17 throughout the dance intensive program, mentoring, organizing, assistant teaching, and encouraging young woman through rigorous daily training - Worked backstage to organize young dancers, communicate lighting and sound cues, and manage the placement of onstage properties for Berkshire Pulse's end of the year performance. - Instructed students ages 10 - 13 in classical ballet during a three week summer dance intensive Show less

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  Berkshire choral international

  Jun 2016 - Aug 2016

  Arts administration intern

  - Worked closely with a team of production assistants to transform Berkshire School’s hockey rink into a fully functional concert hall. - Assisted in the box office by advising customers on optimal seat choices and managing cash and credit ticket sales. - Performed a variety of marketing and developmental tasks such as submitting advertisements to local calendars and organizing incoming donations.- Provided customer service to the hundreds of choristers that came to the Berkshire Choral office Show less

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  American ballet theatre

  Jun 2017 - Aug 2017

  National training curriculum intern

  - Assembled course materials, registered applicants, proctored and scored examinations and printed certificates of honor to aid staff during ongoing teacher training sessions

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  Berkshire choral international

  Jun 2018 - Jun 2019

  Chorister services director

  - Provided superior customer service to current and prospective choristers- Oversaw all aspects of chorister registration, including processingapplications, sending invoices, collecting tuition fees, assigning housingaccommodations and monitoring the database- Prepared monthly newsletters and webpages that effectively conveyedinformation about the organization and available programs to the public- Itemized incoming donations that constituted a $170,000 annual fund andissued corresponding tax receipts Show less

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  Merrimack college

  Aug 2019 - May 2020

  Graduate fellow academic advisor

  - Advised 450 education and human development majors of all class years on course selection in consideration of core requirements, licensure, and student preference.- Arranged meetings with students both virtually and in-person for course selection and registration, major changes, and general advising.- Coordinated and presented information sessions tailored for students applying into the Teacher Education Program.- Compiled, completed, and organized student documentation including change of major forms, course withdrawals and curricular requirement waivers.- Pulled student transcripts, degree audits, and other academic records and reports on Jenzabar-based software to utilize in advising meetings.- Managed the social media accounts and social media marketing for the school with the goal of attracting prospective students. Show less

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  University of new hampshire

  Sept 2020 - Jun 2022

  Student success coach

  - Provided seamless student support from initial inquiry through the application and enrollment process by maintaining frequent and personalized communications. - Utilized Salesforce CRM system to enhance and track interactions with inquiries, applicants, and students from 19 different online graduate programs. - Pulled analytic and data assessment reports to track admission and retention goals.- Worked closely with online program stakeholders to identify risks or barriers preventing student success and recommended corresponding support initiatives.- Coordinated and presented at virtual information sessions and orientations.- Assisted in the design of promotional material and student support documents. Show less

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  Emeritus

  Jul 2022 - May 2023

  Student success coach, bootcamps

  - Managed a caseload of 600 learners within 14+ cohorts of MIT xPro’s online Professional Certificates in Coding, Coding for Women, Technical Project Management and Game Design and Northwestern Kellogg School of Management’s Professional Certificate in Product Management for Women. - Corresponded with learners through personalized emails, one-on-one Zoom meetings, course-specific Slack workspaces, and automated campaign messages. - Advocated on behalf of my students for exception to policy cases.- Analyzed student course progress data and weekly survey responses from Redash reports to identify at-risk learners in need of additional support.- Hosted 1-2 virtual introductory webinars per month to provide information to new learners about course requirements, navigating Canvas, and tips for success. - Collaborated with Emeritus team members to streamline course delivery and implement initiatives with the goal of enhancing the student experience. Show less

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  Berklee college of music

  Aug 2023 - now

  Senior student success advisor