Experience

• 

  Washington mutual

  Jul 2004 - Jun 2006

  Bank teller

  • Assisted customers by processing financial transactions with speed and accuracy. • Complied with all industry and company policies, rules, laws, and regulations to prevent fraud and maintain the safety of employees and customers.• Cross-sold relevant products and services to strengthen customer relations.• Accurately recorded each transaction to ensure all documentation and paperwork were in compliance.• Balanced cash drawer daily.

• 

  Family christian

  Sept 2006 - Jan 2007

  Seasonal sales associate

  • Recruited shoppers to join the free membership program.• Inventoried, stocked, and organized books, clothing, cards, and other merchandise.• Daily cash drawer balancing.

• 

  California coast credit union

  Jan 2007 - Aug 2009

  Bank teller ii

  • Provided exceptional service with a focus on member retention, transactions and requests, and cross-selling financial products and services.• Maintained accurate records of each transaction, ensuring all documentation and paperwork was in place and within compliance.

• 

  Simon property group

  Mar 2011 - Mar 2013

  Guest services lead

  • Greeted and responded to guest inquiries and advised on the appropriate resolution or direction.• Assisted the guest services manager in training and scheduling guest service representatives.• Served as a liaison to tenants in communicating local marketing initiatives.• Processed bulk (100+ gift cards) Visa gift card orders for corporate customers whilst managing walk-up guest inquiries and sales.• Scored 100% on multiple secret shopper evaluations.• Supported manager in coordinating and facilitating public events (Kidgits Club, Mom's Nite Out), coordinating details between management, tenants, attendees, and special guests (U.S. Olympic Swimmers, Simon dTour Live).• Maintained accurate daily inventory of Visa gift cards.• Managed and grew social media presence (Facebook, Instagram, Twitter). Show less

• 

  Fireworks & stage fx america, inc.

  Feb 2013 - Oct 2018

  Office manager

  • Assessed and developed unique and efficient genesis-to-completion workflows.• Managed, coordinated, and permitted over 70 respective, time-sensitive projects concurrently, with over 700 pyrotechnic displays successfully permitted. • Obtained approval from regulatory agencies including state and local fire departments, city and county governments, port authorities, the US Coast Guard, and the FAA.• Collected and maintained up-to-date records and databases of all projects, local, state & federal licenses, business permits, independent contractor licenses, and insurance certifications.• Used Quickbooks for light bookkeeping, including accounts payable and receivable, American Express reconciliation, and daily remote check processing and deposits.• Planned and hosted multiple team-building and educational seminars.• Utilized a multiline phone system to greet, answer inquiries, and direct calls to proper sales and support channels.• Developed rapport using discretion and professionalism to ensure that all interactions and events met quality and legal standards, making for numerous returning clients. Show less