Experience

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  B.m. birla heart research centre

  Jul 1997 - Dec 2018

  • Responsible for smooth, efficient and qualitative functioning of the Operations Division of the esteemed organization • Reporting to the Head Operations.• Leading the TEAM of more than 350 personnel of F&B, HK, Dietetics, Laundry, Security for achieving the individual, departmental and organizational goals.• Competently, diligently & extreme efficiently giving directions to different departments of Operations. • Guest Management, General Administration, Customer Relations and V.I.P Handling ( Politicians, Sports persons , I.A.S & I.P.S). • Assisting HR in day to day IR matters.• Handling & Supervising large TEAM and overseeing performance of different departments with comprehensive experience in service delivery, conducting training and orientation programs (soft skills , cross selling , customers’ delight , cost optimization, conflict management). • Interacting with Guests to win over their DELIGHT.• Vendor negotiation and management.• Excellence in driving initiatives with strong track record of exceeding budgeted performance milestones along with conceptualizing and implementing cost rationalization measures to optimize operational efficiency.• Expertise in building/ optimizing organizational processes, measurement systems along with deploying enhanced measures to maximize efficiency for smooth operations.• Expertise in maintaining and improvement of set service standards. • Demonstrated skills in managing conferences & seminars. • Exemplary leadership qualities and professionalism which promotes enthusiasm and teamwork, excel in supervising, training and mentoring of junior staff.• Active involvement as a core team member for achieving and maintenance of NABH, NABL Accreditation and ISO-22000, ISO-9001, ISO-14001 certification programmes. Show less Responsible for smooth, efficient and qualitative functioning of the Hospitality Division of the esteemed organization (Food and Beverage, Dietetics, Housekeeping and Laundry Departments).Reporting to the Head Operations.Leading the total workforce of 250 personnel and out sourced service providers of Hospitality Services. Competently, diligently & extreme efficiently giving directions to different departments of Hospitality Services - Food and Beverage Management (F&B), Dietetics, Housekeeping, Laundry, and other Support Services. Handling & Supervising large TEAM and overseeing performance of different departments with comprehensive experience in service delivery, conducting training, orientation programs, costing and interacting with Guest to win over their DELIGHT.• Excellence in driving initiatives with strong track record of exceeding budgeted performance milestones along with conceptualizing and implementing cost control measures to optimize operational efficiency.• Expertise in building/ optimizing organizational processes, measurement systems along with deploying enhancement measures to maximize efficiency for smooth operations.• Demonstrated skills in managing conferences & seminars. • Exemplary leadership qualities and professionalism which promotes enthusiasm and teamwork; excel in supervising, training and mentoring of junior staff.Core CompetenciesStrategic Planning ● Operations ● F&B ● Housekeeping ● Laundry ● Dietetics ● Quality and Hygiene ● Cost Optimization ● Training ● Liaison with different authorities.Designing SOPs and Operational Protocols and Procedures of Hospital Services related to the Hospitality Wing of the esteemed centre.Responsible for designing and conducting Training and Development Programme of all Staffs related to Hospitality Services.Responsible for conducting Quality Audits for different departments related to various quality programmes. Show less

  • AGM - Hospitality Services

    Apr 2014 - Dec 2018

  • Senior Manager- Hospitality Services

    Jul 1997 - Apr 2014
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  Wockhard hospital and kidney institute

  Oct 2006 - Feb 2007

  Sr. executive – housekeeping and f&b services

  Responsible for smooth, efficient and qualitative functioning of the Facility Management of the esteemed organization (Housekeeping, Laundry, Food and Beverage Service, ).Reporting to the General Manager.Leading the large workforce of housekeeping and food services personnel and out sourced service providers for achieving the individual, departmental and organizational goals.Responsible for designing and conducting Training and Development Programmes of all concerned staffs.Responsible for maintenance of the Waste Management System of the organization. Show less

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  Suraksha diagnostic pvt ltd

  Dec 2018 - Oct 2019

  Head - administration

  Looking after the day to day operations related to Maintenance, Housekeeping, Security, Logistics, Pantry Services, Vehicle Management and Travel Desk Operations of this Diagnostics chain. Overseeing the overall infrastructural Safety and operational activities of the Bio-medical Engineering department. Responsible for Maintenance of ADMIN KPI for 40 Centres of this diagnostic chain. Leading the TEAM of more than 350 personnel of ADMINISTRATION Department for achieving the individual, departmental and organizational goals. Setting up the best and advance practices related to all departments of Administration. Driving initiatives for exceeding budgeted performance milestones along with conceptualizing and implementing cost rationalization measures to optimize operational efficiency and improve on past utilization benchmark. Show less

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  Ils hospitals - saltlake

  Nov 2019 - May 2023

  Deputy general manager operations

  Heading Operations of the 100 bedded multi speciality hospital. Reporting to the C.O.O. Looking after the process adherence related to Front Office , O.P.D. , Pharmacy, Bio-medical , Maintenance , Food and Beverage, Housekeeping and Security departments of the esteemed hospital. Focus area is on utilization to exceed the budgeted OP and IP revenue with a strict vigil on cost optimization. Analysis of Customer Feedback and drawing up of improvement plan in collaboration with the concerned Team. Monitoring of Operational metrics such as Utilization, TAT, Stock out, ROL, Cash Purchase. Adherence to safety norms with respect to Patients and Staff. Focus on Customer Delight by ensuring optimal deliver through the various wings of Facility Services. Ensuring compliance to preventive maintenance schedule related to Bio-medical and Maintenance equipments and low downtime for all breakdown calls. Conducting Training and Mock Drills related to various hospital Codes (Non-medical) and Service Standards. Organising meeting and close follow up on improvement plan related to various hospital committees. Show less

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  Ils hospitals, saltlake

  Apr 2023 - now

  Joint general manager