Experience

• 

  Sterling and wilson

  Jun 2014 - Dec 2014

  Hvac trainee engineer
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  Emcore electromechanical contracting llc

  Mar 2015 - Mar 2016

  Mechanical engineer
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  Dcserve (a member of faisal jassim group)

  May 2016 - now

  - Spearheading evolution of streamlined organizational infrastructure and systems. Formulating annual service and operating plans/strategies in coordination with Project Engineers & Service Engineers to provide the best after sales service.- Developing departmental plans, setting goals and deadlines, implementing procedures to improve productivity and customer service, defining responsibilities of supervisory-level managers, in line with organizational goals.- Planning and establishing strategies for achieving short/long term operational objectives and financial goals. Directing, developing and implementing marketing plans, budgets and long-term financial plans to achieve the category's volume, profit and spending objectives.- Insuring top line sales goals and bottom line profit goals are met, by recognizing the profitability and revenue impact of all business opportunities and overseeing execution of brand strategies in conjunction with functional departments and external vendors.- Effecting process improvements, measuring and monitoring the same to meet client/ business objectives in an efficient and effective manner parallelly achieving/surpassing profit objectives.- Interacting with HVAC field technicians/supervisors to ascertain requisite skill sets, aptitude and job capabilities. Supporting recruitment of suitable candidates, training, performance appraisals to advocate pay hikes, promotions and disciplinary actions.- Conducting market research, competitor analysis to conceptualize counter strategies and preparing research-based reports and sales forecasts for senior management. Show less Responsible for the overall direction, coordination and evaluation of the service department. Liaise between business unit, corporate and service team to resolve technical and product issues. Interact with the equipment sales team to ensure smooth handover of projects from the sales process. Oversee project performance measurements and review projects through completion. Direct subordinates in the service fulfilment process and ensure establishing the required skill sets, talents, and capabilities. Participation in tendering and negotiation of retrofit works in hydronic circuits. - Maximized the performance of the service area and embedded the strategy for achievement of specific objectives. Controlled the service fulfilment processes in its goal of operational excellence. - Achieved the quality standards of all service fulfilment processes and functions required for execution of work and customer satisfaction.- Attained mission objectives regarding sales, profit and management of resources such as BL analysis, overhead management. - Oversaw, measured, and improved processes to effectively and efficiently meet customer needs and business objectives.- Minimized the communication gap and facilitated internal communications flow between service personnel and leadership team. - Consistently maintained quality standards by ensuring effective supervision and inspecting job sites as well as retained customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff . - Proved instrumental in holding organization’s expertise of DCServe, product design, and requirements for installation as well as working knowledge of HVAC principles to support solutions based business strategy.- Successfully implemented Delta T management to manage the overall service activities (sales and operations).- Successfully implemented methodologies to execute retrofit and refurbishment works. Show less

  • Senior Projects Engineer

    May 2023 - now

  • Projects Engineer

    Mar 2020 - May 2023

  • Site Engineer

    May 2016 - Mar 2020